About this role
Please select “ Apply Now ” below to start your Journey with The Disneyland Resort. This link has been created for your use only. Tenaya Stone Spa roles include: Hair Stylist As a Licensed Hair Stylist at Disney’s Grand Californian Hotel & Spa, you will be responsible for providing Guests with professional hair and makeup services at Tenaya Stone Spa. This includes, consultations in the art of makeup application and professional cuts, styles and therapeutic treatments for hair. Esthetician Responsible for providing exceptional Guest Service while administering professional facials, waxing services and an array of body treatments; Must have thorough knowledge of the skin and have excellent facial massage and skin extraction techniques as well as possess excellent cleanliness and sanitation practices. Massage Therapist Responsible for providing exceptional Guest Service while providing massages/other related services to Guests for therapeutic and remedial reasons, administering body conditioning treatments by applying various approved products. Spa Receptionist Manage a high volume of incoming calls from Guests and Cast while maintaining high energy, enthusiasm and a positive attitude toward Guests/Cast with each and every call Maintain a significant amount of spa and fitness product knowledge, sales strategy, policies and procedure, and Disneyland Resort information Treat every call as a sales opportunity by educating our Guests/Cast on Disney spa services and products Partner with our Guests/Cast and through discovery offer spa treatment options that match the Guest’s needs and drive revenue for the business Maintain expected standards set by the business in areas of revenue, efficiency, and guest service Possess technical proficiency in booking, changing and updating reservations Independently multi-task in a fast paced environment while accurately inputting detailed information into the reservation system with continual computer use including Windows, Spa and Hotel reservation systems, internet and intranet sites Maintain the integrity of the Disney brand at all times Capacity to receive large number of continuous inbound calls on a multi-line system Answer incoming calls from Guests or Cast to book, change, or cancel spa or fitness reservations Serve as a product subject matter expert providing world-class service in support of revenue-generating spa sales Actively promote spa, treatments, services, wellness sessions and retail as well as programs and promotions Review guest appointment/schedules as needed Maximize booking opportunities. Accurately confirm reservations Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation Maintain a clean, safe, fully stocked and well organized work area Regularly attend/participate in and support ongoing training to continue to be knowledgeable about current spa trends, product updates, system enhancements, etc. Perform all actions safely in accordance with prescribed methods and equipment, including Safety in Motion techniques