About this role
Club 33 Member Experience Liaison Bench - Full Time/Part Time
Additional Information: Keyword: Club33, ClubMember33
Basic Qualifications: • Valid Florida Driver's License • Minimum five (5) years of Guest Service experience • Extensive knowledge of Walt Disney World Resort® property, experiences and products and the surrounding local Orlando area • Creativity to find solutions and "solve for yes" to enhance the vacation experience of our Club Members and Guests • Talent for developing relationships at all levels of the organization and leveraging partnerships across different lines of businesses • Capacity to manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing • Knowledge and familiarity with industry-leading service excellence standards as set forth by notable entities such as Forbes, AAA, and Michelin • Excellent written and verbal communication skills, as well as telephone etiquette • Comfortable working in a fast-paced environment • Full-Time requires a flexible schedule with FULL availability for any shift seven days per week, including nights, weekends and holidays • Internal Cast Members must meet the following transfer eligibility guidelines: • No more than one (1) reprimand in the past six (6) months • No more than four (4) attendance entries in the past six (6) months
Required Education: • High school degree or equivalent
Preferred Qualifications: • Cicerone & Sommelier training or certification • Knowledge of applications such as Guest Service Suite, A la Carte, Lilo, Salesforce, Baymax, ATS, SnAPP, and MIKE 3 • Bilingual preferred
Preferred Education: • Bachelor degree or equivalent experience
Responsibilities: • Provide a comprehensive and varied range of services to our Members and Guests visiting our unique lounge spaces, to include: delivery of food & beverage elements, including food handling and knowledge of beer, wine, and spirits; assistance with concierge-like services such as assistance with park tickets, VIP Tours, dining reservations; and retail transaction processing. • Assist Members with Club 33 specific merchandise inquiries and transactions, including retail sales on a Point-of-Sale (POS) system and coordination of shipping • Draw upon Disney expertise to enhance Member vacation experiences by suggesting and recommending unique offerings on property customized to their preferences and interests • Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering commitment to promote an environment where everyone is included and feels comfortable being their authentic self • Cultivate and maintain professional, yet personalized relationships with Club Members and Guests • Ensure utmost levels of discretion and confidentiality, guarding the privacy and exclusivity of our high-affinity, VIP Members, which could include celebrities, dignitaries, and other high-profile individuals • Demonstrate adaptability to the fluctuating needs of our operations and the plans of our Members and Guests • Physical role requiring prolonged walking, standing, heavy lifting, pushing, pulling, bending, twisting, and kneeling • Proper and safe handling of Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS) • Adhere to Walt Disney World and State Food Safety regulations and practices • Additional Personal Protective Equipment (face shields, goggles, etc.) may be required
Compensation Details: The pay rate for this role in Florida starts at $21.60 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.