About this role
Role Overview: The Channel Operations Manager is part of the EMEA Channel Operations team, reporting directly to the EMEA Channel Operations Director. The role covers a wide range of initiatives and will coordinate a team of Channel Operations Specialists. He/She will ensure consistent business processes and proactively contribute to the improvement of the channel support activities. Responsibilities:
• Day-to-day management of the team, ensuring the achievement of internal and external customer satisfaction goals. • Manage the day-to-day workflows ensuring an effective distribution and delegation of work. • Ability to monitor and analyze channel requests to give precise feedback to senior management. • Manage the day-to-day execution of Channel incentives, ensure accurate and real-time data tracking and reporting to internal stakeholders. • Identify challenges and proactively suggest improvement to existing processes with the goal to deliver best in class Operational support.
Required Skills & Experience:
• 5+ years of experience in channel operations or sales operations in a cybersecurity or IT vendor environment. • Strong organizational and time-management skills. • Proven experience and demonstrable skills in team management. • Problem solving and decision making skills. • Ability to communicate both verbally and in written forms with both internal team and channel customers. • A strong work ethic, with a team player mentality. • Experience working with Salesforce, Channel management tools (such as PRMs), Tableau and Excel. • Fluent English. #LI-BG1