About this role
Operations management • • • • Responsible for all warehouse functions of Inward, Putaway, Picking, Outbound and Inventory of Mondelez DC. • Need to unload all the SKUs batchwise and ensure timely GR and Putaway. • Ensure for accurate batch wise FIFO/FEFO picking and dispatches. • Need to plan required manpower in line with volume fluctuations. • 30 plus staff needs to be handled independently with teamwork. • Responsible for Stock Accuracy and batch accuracy. • Need to analyze and close all the inventory related issues timely. • Need to ensure good hygiene in cold and dry storage areas. • Timely redressal of customer/depot queries. • Need to collect all the PODs regularly and ensure to complete ACCs collection of previous month before 10th of current month. • Not to compromise on safety of employees and premises. • Timely escalations to Management on non-compliances. • Taking care of GIT (Goods In Transit) for timely GRN at stores and RDs. • Analysis of Stores and RDs complaints and solving within the defined timelines. • Stock transfers from location to location. DC to DC based on need. • Zone/locs finalization along with customer. Regional P & L management • • • • Ensure zero debits from customer. • Avoid productivity loss in Ops to sustain margins. • Ensure P & L in line within budget. Customer relationship Management • • • • Support in customer based on timely need. • Resolving customer queries and sending reports timely. • Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager.