About this role
FILING INFORMATION
Position Executive - Branch Operation Department Express Business, Operations
Location Multiple Locations
Band 2 Reports to Manager – Branch Operations
ROLES & RESPONSIBILITIES
Key responsibilities
• Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion.
• Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route.
• Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets.
• Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator.
• Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report.
• Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation.
• Ensures the accuracy & timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) & audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.
• Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities.
• Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures.
• Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalate the same to appropriate department.
• Pro-actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business.
• Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy
• Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks & taking on additional responsibilities when possible.
• Contributes to team effort by accomplishing related results as needed.
• Ensure all KPIs are 100% achieved
• Adhere to operational requirements for the required results.
QUALIFICATIONS & COMPETENCIES
• Any Graduate / Post-Graduate
• Experience in managing warehouse with at least 5-8 years’ experience.
• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information, Equipment Maintenance, Judgment
• Should be a team player and proactive