About this role
Job summary
We are looking for an Executive Assistant / Engagement Officer to join GPS Healthcare and provide high-level administrative and organisational support to our Board, Partnership and Executive Management Team.
This is an important and varied role which combines executive support with responsibility for developing clear, timely and accessible communications across GPS Healthcare. The post holder will support senior leaders by coordinating meetings, preparing papers, taking accurate minutes, managing correspondence and helping to maintain effective systems and processes.
The role will also support internal and external communications, including staff and patient newsletters, social media content, patient feedback initiatives and engagement activity. The post holder will help ensure that communication across the organisation is clear, professional, culturally sensitive and reflective of GPS Healthcares values and priorities.
This role would suit someone who is highly organised, professional and discreet, with strong written and verbal communication skills and experience of supporting senior leaders or management teams. The successful candidate will be confident handling sensitive information, able to work with a range of internal and external stakeholders, and committed to improving patient and staff engagement.
If you would like to have an informal chat about the role or arrange to visit our main site, please contact us at [email protected]
Main duties of the job
Provide executive assistance to the Partnership, Managing Partner and other senior leaders, ensuring organisational goals and objectives are supported effectively.
Coordinate agendas, prepare papers and take accurate minutes at Board, Partner and senior management meetings.
Manage meeting logistics, including room bookings, equipment and hospitality arrangements for internal and external meetings.
Draft, initiate and respond to correspondence on behalf of senior leadership with accuracy and discretion.
Support internal and external event planning, ensuring professional and efficient delivery.
Maintain the highest levels of confidentiality, professionalism and integrity at all times.
Support the development and implementation of a communication strategy that improves patient engagement and satisfaction.
Plan and manage social media campaigns, content and patient feedback.
Plan and write quarterly patient newsletters.
Monitor and report on patient experience data, including satisfaction scores, feedback trends and outcomes of engagement initiatives.
Ensure that patient data is kept confidential at all times and shared on a need-to-know basis only.
About us
GPS Healthcare is a single-practice Primary Care Network operating across six sites in central and south Solihull. We provide care to approximately 40,000 patients and work collaboratively with partner PCNs, University Hospitals Birmingham, Solihull Council, Community Services, and the Integrated Care Board.
Our team is committed to providing outstanding patient care within a supportive, forward-thinking environment. Solihull offers excellent transport links, a semi-rural setting, proximity to Birmingham Airport and the NEC, and access to scenic Warwickshire countryside, contributing to a high quality of life for both staff and residents.
We offer a comprehensive range of staff benefits including:
Competitive salary aligned with experience and qualifications Flexible working options to support work-life balance Membership of the NHS Pension Scheme Car Lease Scheme, subject to eligibility A paid day off for your birthday Access to our Employee Assistance Programme A friendly, supportive and professional working culture where development is encouraged Join us at GPS Healthcare and be part of a team committed to improving patient experience, supporting coordinated care and delivering safe and effective care.
There may be occasions where working hours need to be adjusted to support Partner meetings or senior leadership meetings taking place later in the day or early evening.
Job description Job responsibilities
Provide executive assistance to the Partnership, Managing Partner and other senior leaders, ensuring organisational goals and objectives are supported effectively.
Coordinate agendas, prepare papers and take accurate minutes at Board, Partner and senior management meetings.
Manage meeting logistics, including room bookings, equipment and hospitality arrangements for internal and external meetings.
Draft, initiate and respond to correspondence on behalf of senior leadership with accuracy and discretion.
Support internal and external event planning, ensuring professional and efficient delivery.
Maintain the highest levels of confidentiality, professionalism and integrity at all times.
Support the development and implementation of a communication strategy that improves patient engagement and satisfaction.
Plan and manage social media campaigns, content and patient feedback.
Plan and write quarterly patient newsletters.
Monitor and report on patient experience data, including satisfaction scores, feedback trends and outcomes of engagement initiatives.
Ensure that patient data is kept confidential at all times and shared on a need-to-know basis only
Person Specification
Experience Essential
Experience of providing support at Board or senior management level, including preparing agendas, coordinating papers, taking minutes, and monitoring actions. Significant diary and calendar management experience. Identifying service improvements based on feedback (patient or staff). Providing excellent customer service with internal and external stakeholders by telephone, email, and digital platforms. Demonstrable experience of dealing with highly sensitive and confidential information. Ability to work with external stakeholders.
Desirable
NHS background / experience. Experience in social media management or digital communications.
Qualifications Essential
GCSE English & Maths (A*-C or equivalent)
Desirable
Qualification in social media management, digital marketing, communications and engagement, or business administration
Knowledge/Skills Essential
Strong verbal and written communication skills with the ability to convey complex information in a clear and professional manner. Excellent organisational skills, attention to detail, and ability to manage multiple tasks and deadlines. Methodical approach and effective organisational skills. Proficiency in Microsoft Office applications (particularly Word and Excel). Ability to work collaboratively in a fast-paced, team-oriented environment. Familiarity with digital communication channels, including social media platforms, patient portals and mobile apps.
Desirable
An understanding of GDPR ACT and principles of confidentiality. Knowledge of regulatory and patient confidentiality standards.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name GPS Healthcare
Address 198 Tanworth Lane
Shirley
Solihull
West Midlands
B90 4DD
United Kingdom
Employer's website https://www.gpshealthcare.co.uk/ (Opens in a new tab)