About this role
Job summary
We are looking for a suitably-experienced and motivated person to join our team. You will be based at reception, at the Ilkeston Resource Centre.
As a receptionist/ team administrative support, you will support services based within this site and other DHCFT teams using the building. This will include support to mange the day to day running of the building. You will be part of the Erewash Adult Community Mental Team.
Support and supervision will be provided for the successful candidate, as well as ongoing training.
The post is for 37.5 hours per week.
The successful candidate will work Monday-Friday, 09:00-17:00 .
Main duties of the job The successful candidate will have excellent communication skills, a polite telephone manner, knowledge and experience of using IT programs, such as Microsoft Outlook and Microsoft Word, SystmOne.
A part of the role will involve using Electronic Patient Records, complete typing and up-dating patient information.
You will lead on room bookings within the building.
You will support other administrators within the adult Community team.
Main duties of the job
We are looking for a highly-motivated, friendly, outgoing, reliable and flexible person to join our receptionist/admin support team.
Applicants will need the confidence and experience to be able to deliver a high-quality, front-of-house reception/admin support service, including the greeting of clients to our premises, dealing with a wide range of telephone callers and staff, and working as part of a team delivering an excellent support service.
Various services use our building and you will be responsible for liaising with these services and booking rooms.
Experience of multi-tasking in a busy office environment is preferable.
We are looking for a team player with a pleasant welcoming manner and the ability to prioritise conflicting workload demands.
You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to be able to work with the general public both in person and on the telephone in a fast-paced and ever-changing environment.
If this sounds like you, we would like to hear from you!
Derbyshire Healthcare is unable to sponsor international applicants in this role. You can find out more about how you can work in the UK by visiting Work in the UK - GOV.UK (www.gov.uk)
About us
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives.
CQC rated us as 'GOOD overall, commenting on how our colleagues treated patients with compassion and kindness and felt positive and proud about working for the trust.
Benefits include:
Commitment to flexible working where this is possible 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years service pro rata. Yearly appraisal and commitment to ongoing training Generous NHS pension scheme Good maternity, paternity and adoption benefits Health service discounts and online benefits Incremental pay progression Free confidential employee assistance programme 24/7 Access to our LGBT+ network, BAME Network and Christian Network Health and wellbeing opportunities Structured learning and development opportunities We are based in a spacious, new building with ample free parking and a strong focus on staff well being
Job description Job responsibilities
Please view the Job Description/Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Essential
Non-judgemental/positive attitude towards service users and carers
Essential
Ability to accurately input data Experience of using Microsoft computer packages Experience of dealing with telephone enquiries Willingness to cover across bases as needed
Desirable
Previous Clerical/Administration experience Previous 'front of house' experience Previous clinical team experience
Skills
Essential
Good standard of spelling and grammatical accuracy Ability to type to RSA I standard (or demonstrable experience) Excellent written and verbal communication skills Ability to work as part of a team Ability to prioritise and work to the required standards within defined time limits Experienced at using EXCEL and spreadsheets
Qualifications/Training
Essential
GCSE English Grade C or equivalent (evidence required)
Desirable
ECDL / CLAIT / IT Qualification / or demonstrable experience Customer Care training OCR/RSA I Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test)
Person Specification
Education and Qualifications Essential
RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not) English Language - GCSE Grade C or equivalent qualification Good standard of spelling and grammatical accuracy
Desirable
CLAIT or equivalent IT qualification
Experience and Skills Essential
Recent, relevant experience working in an office and front of house Evidence applicant able to organise and prioritise workload Diary management Strong organisational and Communication Skills/interpersonal skills Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook Telephone manner/discretion dealing with sensitive information Team work
Desirable
Empathy Use of electronic patient records, ie Systm one NHS experience Mental health experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Derbyshire Healthcare NHS Foundation Trust
Address Bolsover and Clay Cross CMHT
The Old Vicarage, High Street
Bolsover
S44 6HF
United Kingdom
Employer's website http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)