About this role
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Minimizes financial risk to the organization by assessing and advising on creditworthiness of prospective and existing clients. Investigates credit applications and approves applications within established guidelines for companies and individuals. Liaises with corporate clients and other departments to resolve credit problems. Collects and negotiates terms of payment on overdue accounts.
• Performs credit & collections for across multiple and diverse customer groups / segments.
• Resolves credit & collections issues in a manner that maintains customer loyalty and minimizes product churn.
• Develops, recommends and implements procedures for investigating new and existing customer credit worthiness.
• Answers client incoming calls, makes outgoing calls and provides a quality, responsive and positive customer contact experience related to collections, payments or billing disputes.
• Coordinates with internal departments to resolve billing disputes that may affect the ability to collect receivables.
• Reviews issues and recommends solutions regarding bad debt or write-offs.
• Recommends credit extensions / revocations and/or legal action where necessary.
• Monitors credit & collections metrics, identifying and reporting on status, progress and issues.
Required Qualifications
• Diploma or equivalent work experience required.
• Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Credit and Collections.
• Good business English skills (Written and spoken).