About this role
Job summary
The post for a receptionist for 2 days (Thursday and Friday) has become available within radiology at The Walton centre.
We are looking for people that are passionate about providing an exemplary service, to work part of a dynamic team helping to deliver a safe and effective radiology service at The Walton centre.
The successful candidate will be able to work in a systemic and methodical way, using there own initiative, be conscientious and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail., with the ability to remain calm under pressure and prioritize workload.
Main duties of the job
Book inpatient/outpatient appointments at the Neuroradiology reception
Deal with telephone queries. Assist with general clerical/administration duties.
1 Provide reception service for the neuroradiology service. Check and update patients details to ensure data quality is maintained. Record DNA'S as necessary.
2 Process all enquiries for information both face to face and on the telephone using the CRIS system, ensuring confidentiality, Caldicott and data protection guidelines are followed.
3 Liaise with ambulance control centres to process patient ambulance transport.
4 Provide cover for colleagues in the event of sickness and holidays.
5 Undertake general clerical tasks in the event of sickness and holidyas.
About us
The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.
With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.
Job description Job responsibilities
1 provide reception service for the Neuroradiology service. Check and update patient details to ensure data quality is maintained. Record DNAs as necessary.
2 Process all enquires for information both face to face and on the telephone using the cris system,ensuring confidentiality, Caldicot and data protection guidelines are followed.
3 Liaise with ambulance control centres to process patient ambulance transport bookings.
4 Provide cover for colleagues in the event of sickness and holidays.
5 Undertake general clerical tasks as required.
Person Specification
KNOWLEDGE & EXPERIENCE Essential
Previous Clerical Experience Computer/Keyboard Experience Reception Experience
Desirable
Knowledge of Radiology Information system Qualifications 3 GCSE Grade C or above
SKILLS & ATTRIBUTES Essential
Legibility & accuracy Communication Ability to prioritise workload
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Walton Centre NHS Foundation Trust
Address The Walton centre
lower lane
LIVERPOOL
L20 4QD
United Kingdom
Employer's website https://www.thewaltoncentre.nhs.uk/ (Opens in a new tab)