About this role
Job summary
An exciting opportunity has arisen for an enthusiastic and self-motivated individual to join the Education Centre team as a Band 2 Receptionist within the Manor Learning and Conference Centre (MLCC).
This post is ideal for an individual who is a good team player with excellent customer service and communication skills with the ability to work on your own and have a flexible approach to cover service requirements.
The position is for 30 hours per week, between the hours of 8.00am and 5.00pm on a flexible basis as the service requires.
Some evening and weekend working will occasionally be expected.
Main duties of the job
To act as MLCC reception point for visitors and staff to the department and co-ordinate activities within the Centre.
To work as part of the Education Centre Team and provide general administration support.
To maintain the system for room bookings from internal and external enquiries.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Job description Job responsibilities
To receive incoming calls, filtering calls and resolving queries where appropriate. In addition, monitor electronically transmitted information via email, filtering and resolving queries where appropriate.
Monitor centre usage and report on cancellations and Did Not Attend (DNA).
To book rooms for users of the centre.
To provide support for general equipment used within MLCC, including multi-media and IT equipment in preparation for learning activities and setting up and cleaning the vending machines.
To be responsible for ensuring all rooms are adequately and appropriately resourced prior to use, reporting issues as necessary.
Participate in a rota for setting up and putting away visual display equipment and furniture within the rooms.
To open, sort, distribute and action where appropriate, incoming mail. To maintain appropriate filing and records.
Follow local procedures for recording invoices and departmental budget codes for charging purposes.
Book catering for all centre users and Trust events.
Generate catering reports for submission to the supplier, chasing outstanding requests for catering prior to submitting reports and ensuring vending machines are allocated as appropriate.
To take part in team meetings.
To log jobs with the Estates Helpdesk or outside agencies as required and monitor progress.
To maintain an accurate inventory for all equipment and resources for MLCC ensuring all equipment is well maintained and stored safely.
To present a professional appearance which gives a positive image of the Trust and act in a manner which is appropriate and inspires confidence.
There is a requirement for physical activity within this post as it will include moving and lifting of audio visual and IT equipment, moving and lifting of tables and chairs on a regular basis to provide required room layouts.
Will be expected to work during evenings & weekends on an occasional basis as required.
Person Specification
Qualifications Essential
English Language GCSE C or above or equivalent NVQ level 2 Business Administration or equivalent
Knowledge and Experience Essential
Previous Customer Service experience Demonstrates effective IT skills including proficient use of Microsoft Office applications
Desirable
Demonstrable experience in a Reception Environment Ability to use Bookwise booking system Technical Knowledge in visual display equipment
Key Competencies Essential
Ability to work effectively as part of a team Ability to communicate effectively with a range of people, face to face, over the telephone and in writing including staff at all levels. Demonstrates effective problem solving skills and produce accurate work
Desirable
Ability to demonstrate effective organisational skills Ability to prioritise own work and meet deadlines Demonstrates the ability to effectively maintain paper/electronic information systems/databases.
Skills and Apitudes Essential
Demonstrates the ability to stay calm under pressure Demonstrates the ability to meet the needs of the service
Desirable
Assertive when necessary Ability to work independently using own initiative
Flexibility Essential
Participate in a rota for setting up and putting away visual display equipment and furniture within the rooms Will be expected to work during evenings & weekends on an occasional basis as required
Other Essential
The ability to work flexibly to meet the needs of the service
Desirable
Ability to undertake training/learn new skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Walsall Healthcare NHS Trust
Address Manor Hospital
Moat Road
Walsall
WS2 9PS
United Kingdom
Employer's website https://walsallhealthcare.nhs.uk (Opens in a new tab)