About this role
Job summary
To be the first point of contact in the Knowledge Hub (our teaching centre) at the welcome/reception area for Education & Training To provide administrative support to the Training & Development team (supporting staff Training & Development activity and operational administration supporting the running of the Knowledge Hub To assist the department to develop and implement effective and efficient Training systems and processes. To assist with the collation and analysis of data relating to consumer experience and updating training attendance.
Main duties of the job
Reporting to the Training & Development Officer, the role will assist with the administrative duties in relation to all areas of Education & Training.
1. To provide administrative support to the Training & Development team and the operational running of the Knowledge Hub.
Reception and customer service, directing learners to activities in the Knowledge Hub Dealing with and directing staff queries (in person and on the telephone) appropriately. Utilising feedback mechanisms to report on training evaluations. General secretarial skills. Ensure that filing systems are kept up to date. Dealing with telephone queries and refer on to appropriate team members. Replenishing and re-stocking refreshments throughout the day. Maintaining and monitoring training attendance on the Learning Management System. Assist with the preparation and set up of meeting rooms, training spaces, and associated equipment as required. Work collaboratively across the Education & Training Department, providing support and assistance to colleagues and team members where needed. Demonstrate a flexible, positive, and proactive approach to supporting departmental activities and service delivery.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Job description Job responsibilities
please see attached JD/PS
Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.
Person Specification
Experience Essential
New or limited experience of working in an office environment. Good customer service Good knowledge of IT/Microsoft Office
Qualifications Essential
oGCSE Maths and English Grade A-C or equivalent Functional Skills Level 2
Desirable
Use of Microsoft Office Word, Powerpoint, Excel, Outlook Basic to Intermediate Some experience of working in an office environment
Knowledge Essential
Competent IT skills with knowledge of Microsoft Windows Packages and Sharepoint Effective communicator both verbally and in writing
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Orthopaedic Hospital NHS Foundation Trust
Address The Knowledge Hub
Bristol Road South
Northfield
B32AP
United Kingdom
Employer's website https://www.roh.nhs.uk/ (Opens in a new tab)