About this role
Job summary
The Commercial Services Department is looking for a full-time Private Patients and Overseas Manager. This is an exciting role for someone looking for a challenge and opportunity to develop their skills and experience in a fast-paced environment.
The post holder will lead on and have up to date knowledge of and be conversant with the Overseas Regulations and the future direction of the Department of Health, NHS England, Fraud Office, Immigrations and Sanctions in this regard. The post holder will lead on the private patient throughput within the Trust, focusing on the Lindsey Private Patient Service, including Cosmetic Plastic Surgery, Income and Overseas Visitors re-chargeable activity.
The post holder will liaise frequently with consultants, clinical and non-clinical staff. This is an ideal role for those who enjoy meeting people and have customer service experience. You will have the opportunity to meet people from all over the world who are either settling in the UK or who are here visiting as well as helping private patients access their care.
Main duties of the job
The post holder will lead on and have up to date knowledge of and be conversant with the Overseas Regulations and the future direction of the Department of Health, NHS England, Fraud Office, Immigrations and Sanctions in this regard. The post holder will lead on the private patient throughput within the Trust, focusing on the Lindsey Private Patient Service, including Cosmetic Plastic Surgery, Income and Overseas Visitors re-chargeable activity.
The post holder will maintain and coordinate Private Patients and Overseas Service Developments and restructure of, when applicable, to enhance the service further. This will include researching and implementation of new procedures to complement the existing service involving both clinical and non-clinical representatives.
This will involve a proactive and hands on knowledge of the business, market trends, the gathering of activity and information to enable remodelling to promote quality improvements. The post holder will ensure the strategies are communicated and kept up to date and changed when demand / service remodelling dictates.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description Job responsibilities
To be responsible for the coordination of projects for achieving cost efficiencies within the Private and Oversea Visitor services.
To understand the market share and provider competition of the services. This will include the development of business cases or option appraisals for investment, and the management of resources allocated to take forward those initiatives (e.g. capital or non recurrent expenditure).
The post holder will be responsible for expanding, developing and marketing the service, including liaising with clinicians, organising and presenting for marketing events/Open Evenings, designing of new marketing promotional materials i.e. booklets, website, stands etc.
The post holder will be required to work closely with other departments, directorates and groups in line with the Private Patient and Overseas Patient agenda and service developments. This will include leading on the private patient and overseas programmes, and the streamlining of processes to ensure all activity and financial data is captured and recorded.
The post holder is responsible for managing the accuracy of income and expenditure for the Service. Including the processes for data capture and reporting to numerous Directorates internally and externally. This includes maintaining the debt levels for the Service, chasing for outstanding debts to both private and overseas patients, and insurance companies, through to forwarding onto Debt Collecting companies. This will involve collaboration with external bodies to try to secure outstanding income to the Trust and agreeing payment plans where applicable.
The post holder is responsible for the development of Private and Overseas service strategies and plans that protect and develop the services, and which meet the requirements of Commissioners and the expectations of patients.
To ensure that the Directorate of Estates and Facilities understand the anticipated volumes of service and access to clinical facilities that will be required by the Service, and the anticipated pattern of access. Based upon this understanding of volume and pattern, the post holder will liaise with clinical and non-clinical staff to reach agreement for access to those services.
To ensure that the private patient capacity plan is implemented effectively, and that planned events (e.g. outpatient clinics and theatre lists) occur as planned and achieve the level of productivity required.
Working with others, e.g. in Finance and Information Services, to understand the Services current trading position, including income, expenditure and profitability. This will include analyses of income, expenditure, activity, etc built up from individual clinicians and clinical teams.
To advise and develop procedures and policies that may need to be drawn up and refreshed from time to time to ensure the smooth running of administration process for the private patient and overseas visitors functions.
To take the lead in marketing the services provided by the Service to both patients and Commissioners, working with colleagues in other Directorates on collective actions where appropriate.
The post holder is responsible for the overall management and supervision of the administrative arrangements governing the recharging of private patient and overseas visitors activity including marketing campaigns, Open Evening events, auditing effectiveness, liaising with key stakeholders to promote and develop the services.
To line manage staff within the private patient and overseas patient function, and to liaise closely with all other members of staff within the patient administration function, Ward staff, Ward/Senior Management and operational groups to ensure that administrative arrangements relating to private patients and overseas visitors work effectively. The line management of the team will ensure that objectives are set, PADRs are conducted, regular team meetings and scoping of workloads are carried out.
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
Person Specification
Education and Qualifications Essential
Post graduate diploma level in business administration or equivalent, Sound Educational background Line Management experience
Desirable
Line Management Qualifications and 2 years experience
Occupational experience and abilities Essential
Experience of marketing and business Information systems (i.e. microsoft office, word, spreadsheet, etc) Development of business cases/plans Qualitative Assessment to ensure compliance with targets Financial budgetary experience Excellent organisational/prioritising skills Understanding of confidentiality Excellent communication and inter-personal skills Team Member Abiltiy to liaise at all levels Diplomacy and tact High standard of accuracy Ability to use own initiative and work under pressure
Desirable
Appropriate Certificates for relevant packages
Knowledge and skills Essential
Good communicator using verbal skills Excellent communication and customer care skills Proactive approach to problem solving Self-motivated and able to demonstrate a keen eye for detail and can work to targets Able to demonstract a customer focus approach Positive approach to learning and developing new skills Smart and professional apprearance to self, work area and documentation
Personal Qualities Essential
Flexible approach Professional apprearance Enthusiastic willing to attend fuerther training courses (as and when required) Ability to work cross site plan and organise own time within set duties demonstrate flexibility in working hours To use tact/diplomacy and respect confidentiality at all times exchange information potentially with cultural language barriers sometimes of a contentious nature where persuasive and negotiation is required Must be able to demonstrate a clear understanding of core trust values and be able to articulate in practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northern Lincolnshire and Goole NHS Foundation Trust
Address Northern Lincolnshire and Goole NHS Foundation Trust
Cliff Gardens
Scunthorpe
DN15 7BH
United Kingdom
Employer's website https://www.nlg.nhs.uk/ (Opens in a new tab)