About this role
Job summary
This is a 2-3 day per week role, working alongside our Business Manager, Operations Manager and GP Partners.
We already have an experienced Operations Manager who leads the day-to-day running of the practice, including reception, administration, rotas, premises issues, workflows and operational problem-solving.
We also have a Business Manager who supports the partners with finance, strategy, business planning and organisational development.
The Practice Manager role will therefore focus on overall management oversight, governance, compliance, HR processes, quality improvement and ensuring that the practice continues to run safely, effectively and in line with CQC and contractual requirements.
We have recently been through a CQC assessment process and have invested significant time in strengthening our governance, compliance, policies, audit systems, risk management and quality improvement processes. The successful candidate will therefore be joining at a positive point in the practices development, with established systems already in place and a clear management structure to support them.
This is not a role where the new Practice Manager will be expected to come in and 'rescue' a disorganised practice. Instead, we are looking for someone who can provide steady senior oversight, maintain momentum, embed good systems, support the team and help us continue to develop as a safe, effective and forward-thinking practice.
Main duties of the job
Key responsibilities:
CQC readiness and regulatory compliance
Governance systems, policies and procedures
Risk register oversight and action planning
Complaints oversight and learning
Significant events and quality improvement processes
HR management, including formal HR processes, sickness oversight, capability, disciplinary and grievance procedures
Staff wellbeing and management support
Health and safety governance
Information governance
Safeguarding governance processes
Oversight of audits, action plans and quality assurance systems
Supporting QOF, enhanced services and clinical improvement work
Working closely with the Operations Manager on escalated operational issues
Supporting the GP Partners with practice leadership and management decisions
Leading or contributing to practice management and governance meetings
About us
We are looking for someone who is calm, confident, fair and organised, with strong communication and leadership skills.
You will ideally have experience in general practice or NHS primary care management, and a good understanding of CQC, HR processes, complaints, governance, risk management and quality improvement.
You should be comfortable working as part of a wider management team and able to provide clear oversight without needing to personally manage every daily operational issue
Job description Job responsibilities
Practice Manager (Part-Time)
The Neaman Practice, Barbican, EC1A
Job TitlePractice Manager (Part-Time)
Reporting ToSenior Partner / GP Partners
Hours23 days per week
Job SummaryThe Practice Manager will provide senior management oversight of governance, compliance, HR processes and quality improvement, ensuring the practice operates safely, effectively and in line with CQC and contractual requirements.
The post holder will work alongside the Business Manager and Operations Manager, who are responsible for finance, strategy and day-to-day operations respectively, and therefore this role does not include operational or financial management responsibilities.
The role focuses on maintaining strong systems, embedding good practice, supporting staff and ensuring continued development of a safe, high-quality and compliant organisation.
Primary ResponsibilitiesGovernance and Compliance: - CQC readiness and regulatory compliance - Governance frameworks, policies and procedures - Information governance and data protection compliance
Risk, Safety and Quality: - Oversight of risk register and action tracking - Health and safety governance - Significant events and learning processes - Audits and quality improvement
Complaints and Learning: - Oversight of complaints process and learning outcomes
HR Oversight: - Sickness absence, capability, disciplinary and grievance processes - Staff wellbeing and workforce support
Safeguarding: - Oversight of safeguarding governance
Performance and Clinical Support: - Support QOF, enhanced services and quality improvement
Leadership: - Work with Operations Manager on escalated issues - Support Partners with leadership decisions - Contribute to governance and management meetings
General Responsibilities
- Maintain confidentiality - Comply with policies and procedures - Promote equality, diversity and inclusion - Participate in training and appraisal - Support continuous improvement
Person Specification
Qualifications Essential
- NHS or healthcare management experience - Knowledge of CQC, governance, HR and risk management - Strong communication and organisational skills
Desirable
-GP Practice experience - Experience supporting inspections
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Neaman Practice
Address 15 Half Moon Court
London
EC1A 7HF
United Kingdom
Employer's website https://www.theneamanpractice.nhs.uk (Opens in a new tab)