About this role
Job summary
Are you ready to embark on a career where your professionalism meets confidentiality, your meticulous nature thrives, and your ability to handle pressure shines? Look no further!
We are currently looking to recruit an enthusiastic and motivated Secretarial Assistant to join ENT within the Head & Neck Unit at Peterborough City Hospital.
The ideal candidate will possess a high degree of professionalism, are meticulous in their work and have the ability to work under pressure at times.
Main duties of the job
To assist in the provision of an efficient, responsive and flexible service to support the secretarial team, consultants and their medical team, to assist in the smooth running, participation and efficient organisation of the daily routine duties in the ENT department.
To provide a high volume of accurate and comprehensive typing of clinical letters, paying attention to detail at all times.
To ensure the provision of the patient pathways, which is receptive to the needs of the patient and responsive to Trust requirements and national and local targets.
To be responsible for office duties, including dealing with the post, scanning and filing patient documentation as necessary.
To ensure excellent customer service by dealing with incoming telephone queries appropriately and in a timely manner, upholding confidentiality at all times.
Provide assistance to the other members of the team and assist with their workloads as necessary.
About us
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Job description Job responsibilities
Please refer to the job description and person specification for more information regarding the job role.
Person Specification
Education and Qualifications Essential
Educated to GCSE level standard English Language at Grade A - C (or equivalent)
Desirable
NVQ 2 in Business and Administration
Experience Essential
Previous Secretarial/Office experience Experience of working with the general public and/or professionals Demonstrate an understanding of customer care/ability to work with sensitive and confidential information
Desirable
Experience of using MS Office, particularly MS Word and Outlook Experience of working within the NHS and an understanding of medical terminology Experience of using Hospital systems
Key skills Essential
Good standard of written and verbal communication at all levels Organisational skills and a flexible approach to work Commitment to self-development Ability to prioritise workload and work under pressure to ensure deadlines are achieved
Knowledge Essential
Knowledge and understanding of Confidentiality and the Data Protection ACT
Desirable
Understanding and working practice of NHS performance targets including 18 week referral to treatment times
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Anglia NHS Foundation Trust
Address Peterborough City Hospital
Bretton Gate
Peterborough
PE3 9GZ
United Kingdom
Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)