About this role
Job summary
To provide comprehensive administrative support and to manage and co-ordinate the administrative and ancillary support function, ensuring the most efficient and effective use of resources.
The post holder will have line management responsibility for the administration, clerical and support staff, and will be responsible for the coordination of the validation of all reports coming into the service in regards to data quality and data completeness.
The post holder will be responsible for the assurance of meeting all local and national targets, flagging up any issues that may come to light.
Main duties of the job
Ensuring all systems and processes are adequate and effective in ensuring all service users are received, treated and discharge from service within nationally and locally agreed timeframes.
Ensure all service users are greeted into the clinic setting in a patient focused manner ensuring excellent customer service.
Ensure systems are in place to ensure all patient that Do Not Attend are appropriately followed up or discharges according to clinical advice.
Ensure the implementation of and adherence to relevant Trust policies and procedures.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than120locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description Job responsibilities
Please see attached job description and person specification
Staff benefits
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts fuelGenie Fuel Cards (for applicable roles)
Person Specification
Qualifications and experience Essential
5x GCSE passes to include English and Maths
Desirable
Worked in an admin role in a clinical setting
Qualifications and experience Essential
Minimum of 1 year management experience Profecient with using MS office software
Desirable
Familiar with EPR system NVQ or equivalent in Leadership/management
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Greater Manchester Mental Health NHS Foundation Trust
Address Brian Hore Unit
Elizabeth Slinger Road
West Didsbury
M20 2LR
United Kingdom
Employer's website https://www.gmmh.nhs.uk/ (Opens in a new tab)