About this role
The Enterprise Application Support (EAS) team is responsible for providing technical application support for ITP and ECS lines of business. Within EAS, the Associate Director Application Support Engineering / SRE Lead (Site Reliability Engineer Lead) is a senior technical role responsible for driving the overall reliability, scalability, and performance of critical systems by implementing standard methodologies, participating in incident response, automating processes, and collaborating with development teams to ensure system stability and uptime across the organization, often acting as a technical partner in promoting a strong SRE culture within the company; key responsibilities include designing monitoring systems, capacity planning, and actively identifying and mitigating potential issues before they impact users.