About this role
Job summary
Shawbury Medical Practice is a small rural NHS primary care medical practice. We are recruiting a full time Administrator to join our friendly team. The successful candidate will be working in our busy admin office and will be the first point of contact for patients arriving or calling at the practice.
Main duties of the job
The administrator role at Shawbury Medical Practice covers a wide variety of patient facing and administrative duties including speaking with patients both face to face and on the phone, booking appointments and processing of online consultation requests. Signposting patients to appropriate services and administration of patient referrals, incoming and outgoing medical records and processing requests for medical reports. This list is not exhaustive.
About us
Shawbury Medical Practice is a small rural NHS primary care medical practice. We have a patient population of 4500 patients covering a rural area north of Shrewsbury. We are a small friendly team and we need an enthusiastic dedicated person to join our team of administrators who provide the working heart of the practice.
Job description Job responsibilities
Job Description: Practice Administrator
Job Title:
Practice Administrator
Reports To:
Practice Manager / Deputy Practice Manager
Location:
Shawbury Medical Practice
Job Purpose
To provide high-quality administrative and clerical support to ensure the smooth day-to-day running of the GP practice. The role involves handling patient records, supporting clinical staff, managing communications, and contributing to efficient service delivery in line with NHS policies and procedures.
Key Responsibilities
Administrative Duties
Provide general administrative support including filing, scanning, photocopying, and document management Maintain accurate and up-to-date patient records using clinical systems. Process incoming and outgoing correspondence (letters, emails, NHS forms) Register new patients and update demographic information Manage referrals, ensuring they are processed in a timely and accurate manner
Patient & Public Interaction
Act as a point of contact for patients, carers, and external organisations Handle telephone and email enquiries in a professional and confidential manner Assist patients with appointment queries, online services, and general information Ensure a courteous and supportive approach to all patient interactions
Clinical Support
Support clinicians with administrative aspects of patient care (e.g. test results, referrals, recalls) Monitor and action tasks on the clinical system as directed Assist with coordination of clinics, appointments, and patient follow-ups
Data Management & Compliance
Ensure compliance with GDPR, confidentiality, and NHS data protection standards Maintain accurate data entry and reporting requirements Support audits and quality improvement processes where required Follow practice policies, procedures, and health & safety guidelines
Operational Support
Assist with workload distribution and daily practice operations Liaise with hospitals, community services, and other NHS teams Support the management team with ad hoc administrative tasks Contribute to improving processes and patient experience
Key Skills & Competencies
Excellent organisational and time-management skills Strong attention to detail and accuracy Proficient IT skills (Microsoft Office and clinical systems) Effective communication skills (verbal and written) Ability to work independently and as part of a team Professional, confidential, and empathetic approach Ability to prioritise workload in a busy environment
Person Specification
Qualifications Essential
Essential: GCSEs or equivalent including English and Maths Experience in an administrative or customer service role Good IT literacy
Desirable
Desirable: Experience working in an NHS Primary Care or healthcare setting Knowledge of GP systems EMIS, SystmOne, Docman Understanding of medical terminology
Experience Essential
Experience in an administrative or customer service role. Competent with Microsoft office suite of programmes
Desirable
Experience in NHS primary care or healthcare setting, use of current GP IT systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name SHAWBURY MEDICAL PRACTICE
Address Poynton Road
Shawbury
Shrewsbury
SY4 4JS
United Kingdom
Employer's website https://www.shawburymedicalpractice.nhs.uk/ (Opens in a new tab)