About this role
Job summary
****Internal Applicants Only****
The purpose of this role is to provide comprehensive secretarial and administrative support within the clinical department, ensuring the smooth operation of services and the delivery of an excellent patient experience. The post holder will support Consultants and their teams (including Registrars, Clinical Fellows, Clinical Nurse Specialists, Pharmacists, and Physiotherapists), while also supervising junior administrative staff. Key responsibilities include managing clinical correspondence using dictation/AI systems, patient pathway management, handling telephone queries, and supporting the efficient flow of information between patients, clinicians, and administrative teams. Flexibility to work across the Division is required in response to service needs.
Main duties of the job
Provide comprehensive secretarial and administrative support to consultants, registrars, visiting consultants, and clinical nurse specialists. Manage incoming correspondence and generic departmental administration (post, calls, emails) ensuring timely action, appropriate circulation, and communication of consultant availability. To answer the departmental telephone calls in a courteous and professional manner within agreed standards. Organise meetings, agendas, venues, and minutes; coordinate with medical representatives for educational sessions. Arrange interpreters, escorts, hospital transport, and prescriptions as required and in a timely manner for patients who are attending for treatment or for outpatient collection. Order and receipt stationery in line with Trust financial frameworks. Provide administrative support to MDTs and consultant-led HR/educational processes. Ensure all administrative duties comply with confidentiality standards, Trust guidelines, and budgetary constraints.
About us About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Job description Job responsibilities
To view all further job description and main responsibilities, please view the attached person specification and job description.
Person Specification
Education & qualification Essential
Good general education and GCSE in English and Mathematics or equivalent Secretarial Qualification or relevant experience
Desirable
RSA Stage 3 Typing/Word Processing or equivalent
Skills, knowledge and abilities Essential
Proficient in typing (audio)/word processing Ability to effectively communicate both orally and in writing with a wide range of people Good organisational skills IT knowledge and computer skills Ability to meet tight timelines and deadlines
Desirable
Medical Terminology Knowledge of Health Records
Experience Essential
Previous secretarial experience or equivalent Previous experience dealing with the public Diary Management
Desirable
Previous NHS/healthcare experience Previous experience with using AI transcription IT systems
Personal attributes Essential
Ability to work on own initiative without close supervision
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Wye Valley NHS Trust
Address Hereford County Hospital
Stonebow Road
Hereford
HR1 2ER
United Kingdom
Employer's website https://www.wyevalley.nhs.uk/ (Opens in a new tab)