About this role
Job summary
We currently have an opening in our care navigation team at Oak vale. This post is a full time/ part time permanent position. Previous Applicants need not apply. This is due to a change in our circumstances.
Main duties of the job
The role will involve working on the front line for the surgery aiding patients with their healthcare needs.
Main duties include processing prescriptions, scanning documents onto the system, registering new patients, actioning tasks from GPs/nurses, processing online consultation forms, appointment booking/signposting to relevant services and general phone call/front desk duties answering any patient queries.
About us
Oak Vale Medical Centre has been a long, established GP practice providing medical care for generations of families for more than 90 years and pride ourselves on being patient-centred. We are committed to the education of future doctors and have been a training practice for several decades, with more than 12,500 patients and the list is growing all the time. All salaried doctors were our registrars and returned as GPs, once they finished their training.
We have a full compliment of GPs, Nurses, HCA's as well as junior doctors and in-house Network staff such as, a social prescriber, Pharmacist and Physiotherapist.
Training is important to us. We have employed apprentices for more than10 years now and most go on to have permanent positions within the practice.
We are high achievers for QOF and are part of a successful Primary Care Network called iGPC
Job description Job responsibilities
Working on our front line care navigation team:
Contact patients, via text or letters
Requesting lab tests
Action tasks from clinicians
Handling patient queries on the phone or in person, booking patient appointments, signposting
Scanning
Repeat prescription processing
Registering new patients
Processing online consultation forms
Person Specification
Experience Desirable
- Experience of working in a healthcare setting/primary care. Experience of working in Gp reception Demonstrate good interpersonal skills Demonstrate high attendance and punctuality Patient-centred and demonstrate willingness to help
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Oak Vale Medical Centre
Address The Fiveways Centre
215 Childwall Road
Liverpool
L15 6UT
United Kingdom
Employer's website https://oakvalemedicalcentre.co.uk/ (Opens in a new tab)