About this role
Job summary
The post holder will work as part of a multidisciplinary team and must be able to organise and prioritise their workload effectively on a day-to-day basis, while maintaining strict confidentiality at all times. They must recognise the limits of their own competence and seek guidance and support from the Senior Team when required.
Working under the supervision of the Practice Nursing Team, and in accordance with agreed practice policies, national guidelines, and protocols, the Phlebotomist will be responsible for carrying out venepuncture procedures to obtain blood samples from patients following a direct referral from the Clinical Team only.
Main duties of the job
Ensuring that patients are comfortable, relaxed, and fully informed prior to venepuncture, obtaining their consent before collecting blood samples. Collecting blood samples in accordance with training, clinical protocols, and practice procedures, while ensuring all samples are stored safely and appropriately in the correct containers. Accurately and clearly labelling samples to confirm patient identity and maintaining specimen integrity by checking patient identification against GP or nurse requests and confirming details with the patient whenever possible. Recording blood sample collections accurately within the patients medical record in line with practice procedures and ensuring samples are dispatched promptly to the relevant laboratories. Reporting any anomalies, incidents, or concerns to a senior member of staff without delay and notifying the GP or nurse of any significant patient issues identified during appointments. Liaising with and supporting members of the administrative team to ensure effective day-to-day practice operations.
About us
We have 5 GP partners, 3 salaried GP's, 1 ANP, 2 practice nurses, 3 HCSW, 1 phlebotomists, Practice pharmacist and cluster pharmacist,10 administrators, Deputy Manager and a Practice manager.
We have an excellent relationship with our patients and are a very friendly, supportive, caring team.
Job description Job responsibilities
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to Cwm Gwyrdd Medical Centre as a business organisation. All such information from any source is to be regarded as strictly confidential.Information relating to patients, carers, colleagues, other healthcare workers or the business of Cwm Gwyrdd Medical Centre may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the Cwm Gwyrdd Medical Centre Health & Safety Policy, the Health & Safety Manual, and the Infection Control Policy and published procedures. This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines.Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines.Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements.Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff.Responsible for hand hygiene across the practice.Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice.Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate.Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient processes.Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes.Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.Safe management of sharps procedures including training, use, storage and disposal.Using appropriate infection control procedures, maintaining work areas in a tidy, clean, sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.Actively identifying, reporting and correcting health and safety hazards and infection hazards immediately when recognised.Keeping own work areas and general / patient areas generally clean and sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers.Undertaking periodic infection control training (minimum twice annually).Routine management of own team / team areas, and maintenance of workspace standards.Waste management including collection, handling, segregation, container management, storage and collection.Spillage control procedures, management and training.Decontamination control procedures, management and training, and equipment maintenance.Maintenance of sterile environments.Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and Diversity
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Cwm Gwyrdd Medical Centre procedures and policies, and current legislation.Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to the individual, non-judgmental and respectful of their circumstances, feelings, priorities and rights.
Personal / Professional Development
Participation in individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Attend all relevant annual updates.
Complete all statutory and mandatory training as required.QualityThe post-holder will strive to maintain quality within Cwm Gwyrdd Medical Centre, and will:Alert other team members to issues of quality and risk.Assess own performance and take accountability for own actions, either directly or under supervision.Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.CommunicationThe post-holder should recognise the importance of effective communication within the team and will strive to:Communicate effectively with other team members.Be familiar with all mediums of communication such as email, tasks, telephone etc.Communicate effectively with patients and carers.Recognise peoples needs for alternative methods of communication and respond accordingly.Communicate clearly with teams.
Develop mutual working relationships with colleagues.Contribution to the Implementation of ServicesThe post-holder will:Apply Cwm Gwyrdd Medical Centre policies, standards and guidance.Discuss with other members of the team how the policies, standards and guidelines will affect own work.Participate in audit where appropriate.
Person Specification
Qualifications Essential
Phlebotomy Qualification
Desirable
Working in a healthcare setting NVQ Level 2 in Health and Social Care or equivalent
Skills Essential
Venepuncture Clear and polite telephone manner Ability to record accurate clinical notes Ability Work effectively independently and as a team member Ability to follow clinical policy and procedure.
Experience Essential
Phlebotomy Qualification
Desirable
NVQ Level 2 in Health and Social Care or equivalent Experience of working in primary care Experience of working in a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cwm Gwyrdd Medical Centre
Address High Street
Gilfach Goch
Porth
Mid Glamorgan
CF39 8TJ
United Kingdom
Employer's website https://www.cwm-gwyrdd-medical-centre.co.uk/ (Opens in a new tab)