About this role
Job summary
Bridge and Monkseaton Medical Practice are looking for an experienced medical receptionist to join our friendly team working in a busy reception department. The candidate should possess excellent customer service skills to deliver high quality patient care. You will be based at Monkseaton Medical Centre in Whitley Bay or Bridge Medical, based in Shiremoor.
We are looking for a team player who has excellent customer service skills and who will use these effectively to ensure our service users get the very best experience from Bridge and Monkseaton Medical Practice . You must possess IT skills as this role involves using computers. Our System of Choice is SystmOne. Training will be given to the successful candidate.
Main duties of the job
Your will be expected to take an active role within reception (switchboard, desk, prescriptions, home visits, dealing with results, notifications, tasks, dealing with external health professionals and attached staff), setting up consulting rooms, re-stocking trolley's and sweep rooms at the close of business, dealing with all manner of tasks regarding appointments, complete all staff mandatory training (attending staff meetings or e-learning toolkit), first point of contact to deal with general enquiries from patients or general public, be aware of any lab results which are phoned to surgery and ensuring that these are dealt with appropriately. You will be part of our Action Task Group and deal with any outstanding tasks, proactively recruit patients to appointments for LTC reviews and NHS Health checks where appropriate, proactively read and review polices and protocols to ensure efficient running of reception.
The above list of duties is not exhaustive and may be subject to change as deemed necessary
You will be the first point of call for patients and other Health Professionals either via the telephone or face to face at our reception desk. You will also be asked to contact patients, so a pleasant phone manner is essential.
About us
Bridge and Monkseaton Medical Practice are a 2 site merged GP Practice with Partners, Salaried GP's, Paramedics, Physician Associate, Pharmacists, Nursing Team, Mental Health Team, Managers, Receptionists and Administrators all working together to provide excellent patient care to the patients of Bridge Medical, based in Shiremoor and Monkseaton Medical Centre based in Whitley Bay.
We pride ourselves as being part of a team that is second to none. The working environment is a busy one, and our team strive to deliver excellent patient care. We have an outstanding support system within the team who often socialise outside of work, taking part in many different activities ranging from nights out for meals and drinks, bingo, cookery nights, walking groups, water sports, book clubs and taking part in charity events. We have a strong work ethic and we understand the importance of a work/life balance.
Job description Job responsibilities
Your will be expected to take an active role within reception (switchboard, desk, trolleys and prescriptions, home visits, dealing with results, notifications, tasks, dealing with external health professionals and attached staff), setting up consulting rooms and sweep rooms at the close of business, dealing with all manner of tasks regarding appointments, complete all staff mandatory training (attending staff meetings or e-learning toolkit), first point of contact to deal with general enquiries from patients or general public, be aware of any lab results which are phoned to surgery and ensuring that these are dealt with by on call GP, to be aware of the Action Task Group and deal with any outstanding tasks, proactively recruit patients to appointments for LTC reviews and NHS Health checks where appropriate, proactively read and review polices and protocols to ensure efficient running of reception. The above list of duties is not exhaustive and may be subject to change as deemed necessary
Person Specification
Knowledge and Skills Essential
Ability to provide excellent patient care Good interpersonal and communication skills
Desirable
IT skills An excellent work ethic Good team player Flexible to help when needed
Qualifications Essential
GCSE grade A to C in English and Maths
Experience Essential
Excellent customer service skills
Desirable
Experience of working in a GP Practice Knowledge of SystmOne computer system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bridge and Monkseaton Medical Practice
Address Cauldwell Avenue
Monkseaton
Whitley Bay
Tyne and Wear
NE25 9PH
United Kingdom
Employer's website https://www.bridgeandmonkseaton.nhs.uk/ (Opens in a new tab)