About this role
Job summary
An opportunity has arisen for a 1 day a week Receptionist with 4 days Patients Pathway Administrator in the Oral Surgery and Orthodontic Department at West Hertfordshire Hospitals Trust.
We are looking to recruit an enthusiastic, highly organised individual to join our team in our busy department.
This role involves working on Reception for 1 day and working as in an office environment for 4 days.
The post holder will be expected to prioritise their own workload to ensure that their tasks are being accomplished in line with clinical urgency and the Trust's Patient Access Policy standards.
We are a hard working friendly and flexible team; meeting ever changing demands and require someone of a similar nature.
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Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
Main duties of the job
The post holder will be working 1 day a week on Reception and 4 days in our Patient Pathway Administrator team office.
Welcoming patients into the department, checking them in and booking outpatient follow up appointments when required.
Patient Pathway Administrator role will involve ensuring that the Oral Surgery and Orthodontic outpatient appointments are booked, clinics are prepped in advance, and you will be registering new patients onto the system.
You will be answering patient telephone queries and scanning documents onto Cerner.
The post holder will need to be enthusiastic, motivated person who can offer excellent administrative skills to assist in the effective delivery and bookings of the Oral Surgery and Orthodontic department.
To be successful you will have excellent organisational and communication skills.
Have a flexible and professional approach to the work and enjoy the variety of communicating with a wide range of people both internal and external to the Trust.
A good understanding of the dealing with patient matters in the strictest ofconfidence and have a flexible and friendly working approach.
About us With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please [email protected] If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Job description Job responsibilities
The post holder will be responsible for booking, cancelling, rearranging patient appointments.
Prepping clinics.
Scanning on patient information into our PACS system.
Answering phone queries.
Working on Reception 1 day a week.
Welcoming patients and their families into the department as well as checking patients into the department.
The post holder will provide an efficient service to support other Patients Pathway Administrators, Nursing Staff, Service Managers, Oral Surgery and Orthodontic Secretaries and other Trust Staff.
Person Specification
Education and qualifications Essential
Maths and English GCSEs
Knowledge Essential
Computer literate Knowledge of PAS in the NHS System i.e. Cerner, EPR.
Experience Essential
Experience of working in the NHS Experience handling confidential information Experience of working in a team and independently
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name West Hertfordshire Teaching Hospitals NHS Trust
Address Watford General Hospital
Watford
WD18 0HB
United Kingdom
Employer's website http://www.westhertshospitals.nhs.uk (Opens in a new tab)