About this role
Job summary
This role is 37.5 hours per week, with the current working pattern of Monday to Friday, 7.5 hours per day.
Are you hardworking, organised and an effective communicator? Do you take pride in supporting others and making a difference? If so, we would love to hear from you.
Our Patient Administration Support Officer team plays a vital role in supporting our clinical staff, management and senior teams across two sites. This is a varied, interesting and highly valued position, where your contribution will directly support the delivery of high quality patient care.
In this role, you will join a supportive team responsible for managing a range of administrative workflows, including prescriptions, patient registrations, record amendments and deductions, as well as recall systems for long-term conditions and childhood immunisations.
Main duties of the job
The primary focus of this role is to ensure that our busy administrative workflows are maintained efficiently and accurately.
You will work collaboratively as part of a team of nine, including:
Four Patient Administration Support OfficersOne Medical Notes Summariser/Patient Administration Support OfficerTwo Senior Clinical AssistantsTwo Clinical AssistantsTogether, you will ensure the smooth running of administrative processes that underpin patient care.
Please note: We reserve the right to close this vacancy early due to a high volume of applications. Early application is strongly encouraged.
About us
Our practice is made up of a dedicated and experienced multidisciplinary team, including Partners, salaried GPs, Nurses, Nursing Associates, Healthcare Assistants, Registrars and Foundation Doctors. We provide care for over 22,700 patients across two sites, many of whom have been part of our practice community for generations.
You will also be joining a wider team of over 30 non-clinical staff who play an essential role in supporting the day-to-day operations of our well established and high achieving practice.
We pride ourselves on fostering a positive and supportive working environment. Our staff rooms are a hub for catching up over food, with a steady supply always on hand! We are passionate about our tea and coffee, and there is always a warm welcome and often cake waiting for you.
Job description Job responsibilities
Job Title: Patient Administration Support Officer
JOB PURPOSE
To ensure that workflow for the PASO Team is kept up to date and output is delivered on time.
All staff assist the Partnership in providing a high quality service.
This list is not exhaustive
INFORMATION TECHNOLOGY
1 To have a working knowledge of all aspects of the systems necessary to the job.
2 To ensure the security policy is adhered to.
HEALTH AND SAFETY
1 Take reasonable care of themselves and others at work.
2 Co-operate with the practice as far as is necessary to enable them to carry out their legal duty.
3 Not to intentionally or recklessly interfere with anything provided; including personal protective equipment, for health and safety or welfare at work.
Any other duties requested by Partners or Practice Management Team.
This job description may need to be reviewed or revised from time to time as the practice develops.
Person Specification
Experience Essential
Worked in an office/administration environment for 2 years Customer service
Desirable
Worked in GP Practice for minimum of 2 years Experience of working within administration team in GP Practice Knowledge of prescriptions within Emis WEB
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Marsden Road Health Centre
Address Wawn Street Surgery
Wawn Street
South Shields
Tyne And Wear
NE33 4DX
United Kingdom
Employer's website https://marsdenhc.nhs.uk/ (Opens in a new tab)