About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• 4+ years of experience in application support with good communication skills • • Desired Skills: • • Should have worked in Application support • Ability to research issues and derive solutions from existing knowledge base • Ability to document newly derived solutions clearly and concisely for the benefit of the other team members/customer. • Will require to work in US hours shift and or weekend shift on a rotational basis • Monitor service platforms by available monitoring tools • Initiate troubleshooting activities if something wrong is found by monitoring • Answer service-related questions and feedback from users thru email and phone • Provide user access control and termination, as and when requested • L1 and L2 ticket handling, basic troubleshooting, and incident resolution wherever possible • Should be good at handling bridge calls. • Basic Knowledge of Windows Services. • Knowledge of Linux is an added advantage • Should be flexible enough to learn new process as and when required. •