About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Requires broad technical expertise and industry knowledge. • Accountable for functional, operational, and/or program management. • Assists others in achieving goals. • Manages performance appraisals and pay reviews. • Manages training for 3 or more employees. • Manages hiring and termination actions.
General Profile
• Supervises daily tasks of complex business, technical support, or production teams. • Responsible for team success. • Works within established precedents and practices. • Examines information to solve ongoing problems. • Ability to perform work unsupervised.
Functional Knowledge
• Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.
Business Expertise
• Understanding of how best teams integrate and work together to achieve company goals.
Impact
• Impacts a team, by example, through the quality service and information provided.
Leadership
Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality, and work progress).
Problem Solving
• Solves problems and evaluates possible solutions using technical experience and precedents.
Interpersonal Skills
• Uses tact to exchange ideas and information concisely and rationally.
Responsibility Statements
• Supports financial management. • Supervises resources. • Contributes to business growth and efficiencies. • Responsible for performance management and conducting performance reviews. • Manages escalated issues and complex tasks. • Acts as Subject Matter Expert (SME). • Ensures TAT is met for all volumes assigned to respective shifts through proper planning. • Ensures Quality is met for all volumes processed during shifts. • Ensures appropriate staffing; interviews candidates. • Collaborates with Managers on key performance measures identified by the client. • Facilitates work allocation. • Tracks and monitors daily and monthly reporting. • Participates in progress improvement without impact to quality of work. • Communicates with teams and Managers to provide work status. • Participates in meetings with internal teams and external clients. • Performs other duties as assigned. • Complies with all policies and standards.