About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Requires broad technical expertise and company/industry knowledge. • Accountable for program management functions. • Assists other associates in achieving goals. • Manages performance appraisals and pay reviews. • Manages training for 3 or more employees. • Manages hiring and termination actions.
General Profile
• Accountable for team performance and results. • Manages professional employees and/or supervisors. • Adapts plans and priorities based on resource and operational challenges. • Acts based on policies, procedures. • Receives guidance from managers. • Provides technical guidance to employees, colleagues, and customers.
Functional Knowledge
• Understands and applies concepts in the field of expertise. • Has growing knowledge of other disciplines.
Business Expertise
• Translates strategy and priorities into work product.
Impact
• Positively impacts the level of service. • Influences the team’s ability to meet quality, volume, and timeline targets. • Guides based on policies, resource requirements, budgets, and business plans.
Leadership
• Builds team engagement to meet service and operational challenges. • Provides recommendations for OT, operational expenses, and rollup data.
Problem Solving
• Resolves technical, operational, and organizational problems. • Supports problem solving across an organizational matrix.
Interpersonal Skills
• Guides and influences internal and external customers, or agencies.
Responsibility Statements
• Serves as point of contact and a mentor for resolving complicated issues related to accounting. • Provides day-to-day leadership to team members. • Organizes training and refresher sessions for the team. • Prepares a training and developmental plan for all team members. • Supports recruiting, staffing, training, and onboarding processes. • Assists with performance management processes. • Completes performance evaluations for assigned staff. • Identifies and mitigates risks/issues that are potential bottlenecks to the process. • Performs other duties as assigned. • Complies with all policies, procedures, and standards.