About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Assists others in achieving goals. • Broad technical expertise and industry knowledge. • Ability to manage hiring and termination actions and training for multiple employees. • Manages performance appraisals and pay reviews for team members. • Accountable for functional, operational, and program management.
General Profile.
• Supervises daily tasks of the business, technical support and production teams • Responsible for team results • Works within established precedents and practices. • Evaluates and organizes information to solve for problems and challenges • Ability to work without supervision.
Functional Knowledge
• Comprehensive understanding of processes, procedures, systems, and concepts.
Business Expertise
• Ability to coordinate team efforts to achieve overall company and client goals.
Impact
• Directly impacts the quality of services provided • Supports and trains team members to impact end user experiences
Leadership
• Provides supervision including coaching and quality checks to support associate progress
Problem Solving
• Solves problems and evaluates possible solutions using past technical experience.
Interpersonal Skills
• Strong communication skills to share ideas and information.
Responsibility Statements
• Delivers quality, productivity, and compliance KPI reports. • Coaches and gives feedback to team members to enhance performance. • Shares processes and business updates with the team. • Supervises the team to identify coaching opportunities. • Recommends training interventions when necessary. • Outlines best practices for associate growth and improvement. • Performs other duties as assigned. • Complies with all policies and standards.