About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Requires formal education and relevant expertise in a professional, sales, or technical area. • Performs technical-based activities. • Contributes to and manages projects. • Uses deductive reasoning to solve problems and make recommendations. • Interfaces with and influences key stakeholders. • Leverages previous knowledge and expertise to achieve results. • Ability to complete work self-guided. • College or university degree required.
General Profile
• Requires knowledge and experience in field. • Uses best practices and knowledge of business to improve products or services. • Solves complex problems and takes a new perspective on existing procedures. • Self-starter, requiring minimal guidance. • Acts as a resource for colleagues with less experience.
Functional Knowledge
• Requires conceptual expertise of theories, practices, and procedures.
Business Expertise
• Has knowledge of best practices and team integration. • Aware of the competition and what differentiates them.
Impact
• Impacts a range of customer, operational, project or service activities. • Works within broad guidelines and policies.
Leadership
• Acts as a resource for colleagues with less experience. • May guide small projects with manageable risks and resource requirements.
Problem Solving
• Solves complex problems. • Takes a new perspective on existing solutions. • Exercises judgment based on the review of multiple information sources.
Interpersonal Skills
• Ability to articulate difficult or sensitive information. • Works to build consensus within a team.
Responsibility Statements
• Reviews work performed by junior teams for accuracy and completeness. • Triage, researches, and responds to complex participant issues. (eligibility, calculation errors, and service delivery) • Tracks and understands intermediate system issues to confirm adherence to requirements. • Evaluates existing processes and enhances/develops to improve service delivery. • Interfaces with external client contact to resolve complex benefit questions. • Acts as subject matter expert supporting change orders and other implementation projects. • Performs other duties as assigned. • Complies with all policies and standards.