About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Key Responsibilities
• Lead and manage end-to-end O2C operations supporting multiple GM regions and business units. • Drive service delivery excellence while meeting contractual SLAs, KPIs, and productivity targets. • Monitor operational performance through dashboards, analytics, and governance reviews. • Act as the primary escalation point for senior GM stakeholders and internal leadership. • Build strong partnerships with Finance Controllers, Regional Finance Teams, Country CFOs, Treasury, Sales Operations, and Customer Service teams. • Lead monthly and quarterly business reviews with GM leadership. • Provide strategic recommendations to improve cash flow, collections effectiveness, and customer experience. • Drive reduction in Accounts Receivable aging and Days Sales Outstanding (DSO). • Develop collection strategies to maximize cash recovery and improve working capital. • Monitor high-risk customer accounts and support proactive resolution plans. • Ensure adherence to SOX controls, audit requirements, financial policies, and regulatory standards. • Manage critical financial controls related to cash application, credit approvals, collections, and customer account maintenance. • Drive governance and compliance across all O2C processes. • Lead a large team of managers, team leaders, and analysts across multiple functions and geographies. • Build a high-performance culture focused on accountability, engagement, and continuous improvement. • Identify automation opportunities using RPA, AI, workflow tools, and analytics platforms. • Lead Lean Six Sigma and process optimization initiatives. • Support migration, stabilization, and transformation of new business transitions. • Drive standardization and best-practice implementation across regions. • Present operational and financial performance metrics to executive leadership. • Develop business cases for process improvements and transformation investments. Experience
• 15+ - 18+ years of experience in Finance & Accounting Shared Services/BPO environments. • Minimum 5+ years of leadership experience managing large O2C operations. • Experience supporting global clients, preferably within automotive or manufacturing • Proven experience managing teams of 100–150+ FTEs.