About this role
Job summary
PLEASE NOTE THIS ROLE IS FULLY ONSITE AND DOES NOT ATTRACT A SPONSORSHIP LICENCE
This role will broadly work across practice support areas which will include workflow, reception and medical secretaries to provide a positive and friendly professional image and patient experience.
Interview date:Wednesday 8th July 2026 Interview location: On site, face to face
Main duties of the job
The main duties are detailed in the job description, including but not limited to:
Patient administrationReception tasksAdministrationMedical Secretary dutiesLSMP are committed to creating a diverse and inclusive environment. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and believe, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
About us
Leeds Student Medical Practice strives to provide inclusive, non-judgemental person-centred care to a diverse student population coming from the UK and around the world. Our ethos is grounded in compassion, accessibility, and equity, recognising the unique pressures and challenges of student life.
The Practice clinical priorities include Sexual and Reproductive Health, Mental health and wellbeing, young adult long-term condition diagnosis and management, and LGBTQIA+ Health. There is a strong focus on prevention, early intervention, and continuity of care.
We are seeking colleagues, both clinical and non-clinical, who are willing to work with the needs of the registered patients and are open to developing their skills in responding to the clinical priorities. We are seeking colleagues who are empathetic, adaptable, and committed to delivering high-quality, holistic NHS care.
Job description Job responsibilities
Patient Administration
Acknowledging new patient recordsRegister new patient recordsTo sort and date stamp all incoming patient related mailTo scan documents onto the clinical systemsTo manage medical requests and respond accordinglyEnsure correspondence is appropriately actioned when the clinician is not required to view itBe able to locate documents as need by the clinical and non-clinical userCarry out other administration related tasks as delegated by supervisor/managerReception Duties
Greeting and booking in patients for surgeries and clinicsDealing with patient enquiries efficiently and courteouslySignposting patients to the correct serviceInitiating contact with and responding to requests from patients, team members, and external agenciesInput data into patient's healthcare records as necessaryDirect requests for information i.e., SARs, insurance and DVLA forms to the relevant teamManage all queries as necessary in an efficient mannerCarry out system searches as requestedAlways maintain a clean tidy effective working areaSupport all clinical team's general tasks as requestedTo ensure that all visitors and telephone callers to the practice are greeted professionallyTo ensure all telephone calls are managed appropriatelyTo ensure all e-requests are dealt withTo manage the flow of patients arriving at the reception desk for appoints, prescriptions, or queriesTo administer the e-consultation processAdministration Duties
Ensuring specimens are ready for the daily courier driverTo work in accordance with written protocolsScanning of documents onto the EMIS systemOpening and distribution of practice post and ensuring outgoing post is documented in the post bookChanging details on EMIS as requiredMedical Secretary Duties
To provide administrative support including typing referral letters, and arranging appointments with secondary care and follow up arrangements as required e.g., choose and bookDealing with patient notes, tasks, and screen messages from colleaguesDealing with all patients and their relatives/carers and external agencies in a caring and professional mannerGeneral secretarial dutiesDealing with telephone enquiries to and from but not limited to the follow: patients, secretaries, and colleagues at hospitals and outside agenciesUndertaking routine clinical administration duties and other tasks relevant to
Person Specification
Person Specification Essential
Excellent communication skills (E) Clear polite telephone manner (E) Be computer literate and operate commonly used IT packages (E) Able to work as part of a team (E) Good interpersonal skills (E) Polite and confident (E) Flexible and cooperative (E) Sensitive and empathetic in distressing situations (E) Ability to work under pressure (E)
Qualifications Essential
Education to GCSE level or equivalent experience (E)
Desirable
Administration Qualification (D)
Experience Essential
Previous experience of administration in the health sector or be able to demonstrate transferable skills from other sectors (E) Good clear and confident communicator (E) Good standard of literacy (E) Ability to work under pressure and prioritise own workload (E) Experience working with the public (E)
Desirable
Experience of EMIS (D)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Leeds Student Medical Practice
Address 4 Blenheim Walk
Leeds
LS2 9AE
United Kingdom
Employer's website https://www.leedsstudentmedicalpractice.co.uk/ (Opens in a new tab)