About this role
Job summary
Coordinate and support high-quality, person-centred care for residents across 11 nursing and residential care homes and a respite care facility.Conduct monthly visits to care homes to review resident needs, monitor care plans, and support proactive care management.Undertake weekly visits to the respite care home to support reviews, care coordination, and communication with care staff.Liaise with the practice, care homes, residents, families, and external healthcare providers to ensure continuity of care.Support clinical assessments, patient reviews, care planning, and follow-up actions.Coordinate referrals, appointments, investigations, and healthcare interventions.Maintain accurate patient records and documentation in line with practice policies.Monitor residents requiring enhanced support and escalate concerns appropriately.Assist with audits, quality improvement initiatives, and data collection.Provide administrative support to ensure the effective delivery of care home services.Build positive working relationships with care home staff and external agencies.Travel between care homes and practice locations as required.Travel RequirementsRegular travel between care homes and practice sites is essential. The postholder must hold a full UK driving licence and have access to a vehicle insured for business use.
Main duties of the job
Coordinate and support person-centred care across 11 nursing and residential care homes and a respite care facility.Conduct monthly care home visits to review resident needs, monitor care plans, and support proactive care management.Undertake weekly visits to the respite care home to support reviews, care coordination, and communication with staff.Liaise with the practice, care homes, residents, families, and healthcare providers to ensure continuity of care.Support clinical assessments, patient reviews, care planning, and follow-up actions.Coordinate referrals, appointments, investigations, and healthcare interventions.Maintain accurate patient records and documentation.Monitor residents requiring enhanced support and escalate concerns appropriately.Assist with audits, quality improvement, and data collection.Provide administrative support for care home services.Build positive relationships with care home staff and partner agencies.Travel between care homes and practice locations as required.Travel RequirementsRegular travel is essential. The postholder must hold a full UK driving licence and have access to a vehicle with business-use insurance.
About us
Winshill Medical Centre is a friendly and welcoming practice committed to providing high-quality, patient-centred healthcare. We pride ourselves on being inclusive, supportive, and focused on delivering excellent outcomes for our patients, reflected in our high QOF achievement and Good CQC rating.
Located in the village of Winshill, Burton upon Trent, the practice benefits from excellent road and rail links across the Midlands and surrounding areas.
We care for over 5,600 patients and offer a range of services, including physiotherapy, AAA screening, and midwifery. We are also actively involved in training and research, creating opportunities for professional development and continuous learning.
Our multidisciplinary team includes GP Partners, a Salaried GP, Clinical Pharmacists, Nurses, a Healthcare Assistant, GP Assistants, Care Coordinators, Social Prescribers, and a dedicated reception and administrative team.
We utilise modern clinical systems, including EMIS Web, AccuRx, and Docman 10, to support efficient practice operations and enhance patient care.
As part of our commitment to proactive care, we provide dedicated support to residents across 11 nursing and residential care homes, as well as a respite care facility. Our Care Coordinators play a vital role in coordinating care, conducting regular care home visits, supporting patient reviews, and working closely with the multidisciplinary team to deliver seamless, person-centred care.
Job description Job responsibilities
Job Title: Care Coordinator
Base: Winshill Medical Centre
Responsible to: Practice Manager / GP Partners
Hours: Full time, 37.5 hours per week (MondayFriday, 09:0017:00)
Occasional out-of-hours/weekend work may be required depending on service needs
Salary: Depending on experience (DOE)
Job Summary
Job Title: Care Coordinator
Base: Winshill Medical Centre
Responsible to: Practice Manager / GP Partners
Hours: Full time, 37.5 hours per week (MondayFriday, 09:0017:00)
Occasional out-of-hours/weekend work may be required depending on service needs
Salary: Depending on experience (DOE)
Job Summary
The Care Coordinator will provide a combination of care coordination and practical support for patients across 11 nursing, residential, and learning disability (LD) homes, as well as a dedicated respite care facility. Working closely with the multidisciplinary team, you will help ensure the delivery of high-quality, person-centred care and support the smooth day-to-day running of services.
The role involves regular travel between care homes to support patient reviews, care planning, proactive care management, and communication between healthcare professionals, care home staff, patients, and families.
Main Duties and Responsibilities
Coordinate and support person-centred care across 11 nursing, residential, and learning disability (LD) homes and a respite care facility. Conduct monthly visits to care homes to review resident needs, monitor care plans, and support proactive care management. Undertake weekly visits to the respite care home to support resident reviews, care coordination, and communication with staff. Act as a key liaison between the practice, care homes, residents, families, and healthcare providers to ensure continuity of care. Support care planning, patient reviews, and follow-up actions as directed by the multidisciplinary team. Coordinate referrals, appointments, investigations, and healthcare interventions to ensure timely care delivery. Maintain accurate and up-to-date patient records in line with practice policies and regulatory requirements. Monitor residents requiring enhanced support and escalate concerns appropriately to clinical staff. Assist with audits, quality improvement initiatives, service development, and data collection. Provide administrative and operational support to ensure effective care home service delivery. Build and maintain positive working relationships with care home staff, residents, families, and external agencies. Travel independently between care homes and practice locations as required.
Person Specification (Essential)
Excellent communication and interpersonal skills Strong organisational and time management skills Ability to work independently across multiple sites Experience in a healthcare, social care, or administrative coordination role Desirable
Understanding of clinical terminology and care pathways (beneficial but not essential) Experience working with care homes, including frail elderly or LD populations Knowledge of primary care systems (EMIS Web, AccuRx, Docman 10)
Person Specification
Knowledge & Skills Essential
Strong organisational and time management skills Excellent verbal and written communication skills Ability to work independently and as part of a multidisciplinary team Strong interpersonal skills with the ability to build effective relationships Competent IT skills (including Microsoft Office and electronic record systems) Ability to prioritise workload and meet deadlines Attention to detail and accuracy in record keeping Understanding of confidentiality and data protection principles Awareness of safeguarding principles and responsibilities Understanding of person-centred care
Desirable
Basic understanding of clinical terminology and care pathways Knowledge of primary care systems (e.g. EMIS Web, AccuRx, Docman 10) Understanding of care home environments and LD services
Experience Essential
Experience working in a healthcare, social care, administrative, or coordination role Experience of working with vulnerable adults, older people, or within care settings Experience managing workload across multiple priorities
Desirable
Experience working with care homes (nursing, residential, or LD services) Experience within primary care or GP practice settings Experience in care coordination, discharge planning, or patient flow support
Qualifications Essential
Good standard of general education (GCSEs or equivalent, including English and Maths) Evidence of ongoing professional development
Desirable
Qualification in health and social care, administration, or related field Care Certificate or equivalent healthcare training
Personal Qualities Essential
Compassionate and patient-focused approach Professional, reliable, and responsible Able to work flexibly and adapt to changing priorities Self-motivated and proactive Able to work effectively across different care settings
Desirable
Full UK driving licence Access to a vehicle insured for business use Willingness to travel regularly between care homes and practice sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Winshill Medical Centre
Address Melbourne Avenue
Winshill
Burton-on-trent
Staffordshire
DE15 0EP
United Kingdom
Employer's website https://winshillmedicalcentre.co.uk/ (Opens in a new tab)