About this role
Job summary
As an Outpatients Admin and Reception Supervisor you will be a key point of contact for team members to look to for guidance and support when dealing with patient queries.
You will be expected to manage the onboarding and upskilling of new and existing staff, as well as reviewing team performance and acting as Team Leader when required, working within the Trust's policies, procedures, and Trust values.
Main duties of the job
Supervise the admin and reception Team and oversee the prioritisation of tasks
?Liaise with all levels of Trust staff, patients, carers, visitors, external contractors and emergency services
?To deal with confrontation and where possible diffuse aggressive / volatile situations involving patients, visitors, or staff in the reception area
?Make sure all reception and outpatient areas applicable are organised and tidy
?Good knowledge of Trust systems and Contact Centre Systems including: Electronic Patient Record (EPR), Electronic Referral System (ERS), Electronic Medical Record (EMR) and Patient Administration System (PAS)
?Maintain an overview of appointment availability for outpatient clinics and stay up to date with any additional or cancelled sessions
?Monitor any cancellations and amendments in line with the Trust Waiting List Policy
?Deputise for the Team Leader and attend meetings as requested
?Ensure all team members have up to date training and are confident in their role
?Ensure all new members of staff receive appropriate induction, training and support
?Maintain standards for staff performance and drive the team to meet core KPIs
?Participate in quality improvement project work and help supervise the implementation of new systems
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description Job responsibilities
Are you looking for an exciting new role using your unique qualities, then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
***Please note we are unable to sponsor this role***
Person Specification
Qualifications Essential
GCSE level education in Maths and English
Experience Essential
Demonstrable experience working in a customer / patient focused environment Awareness of the Data Protection Act &Computer Misuse Act Understanding of Clinical Pathways Good understanding of EPR, e-RS and PAS
Desirable
Hospital / clinical setting experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Broomfield
Court Road
Chelmsford
CM1 7ET
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)