About this role
Job summary
We are a busy, friendly GP practice based in Hendon (NW4) seeking to recruit an experienced and enthusiastic Medical Receptionist to join our team.
This role requires prior experience working within a GP surgery or primary care setting. The successful candidate will be confident, organised, and professional, with excellent communication and interpersonal skills.
As the first point of contact for our patients both in person and over the telephone you will play a key role in delivering a high standard of patient care and ensuring the smooth day-to-day running of the practice.
We are looking for someone who thrives in a fast-paced environment, works well within a team, and remains calm under pressure.
Main duties of the job
Act as the first point of contact for patients attending the surgery or contacting the practice by telephoneBook, amend, and cancel patient appointments using the clinical systemHandle patient enquiries in a polite, professional, and confidential mannerProvide administrative support to clinicians and the wider practice teamMaintain accurate patient records in line with practice proceduresWork effectively as part of a busy frontline team in a fast-paced healthcare environment
About us
We are a well-established, forward-thinking GP practice in Hendon, delivering high-quality, patient-centred care to our diverse local community. Our team is made up of 3 GP Partners, 6 Salaried GPs, Nurses, Healthcare Assistants, Pharmacists, First Contact Practitioners (FCPs), and a dedicated Reception and Administrative team, all working collaboratively to provide a seamless and supportive healthcare service.
We pride ourselves on having a friendly, inclusive, and supportive working environment where every team member is valued. We recognise that our Reception and Admin teams are the backbone of the practice, and we actively promote a culture of respect, teamwork, and open communication across all roles.
Our team works closely together, creating a positive and professional atmosphere where staff feel supported, empowered, and able to develop in their roles. We encourage knowledge sharing, continuous learning, and mutual support, ensuring everyone feels confident and capable in delivering excellent patient care.
We are a hard-working and patient-focused practice, committed to delivering the highest standards of care while maintaining efficiency in a busy and fast-paced environment. We value:
Teamwork and collaborationProfessionalism and accountabilityCompassion and empathy in patient careResilience and adaptability in a dynamic healthcare settingWe understand the pressures of general practice and actively support our staff
Job description Job responsibilities
Reception & Patient CareAct as the first point of contact for patients, both in person and via telephoneProvide a welcoming, professional, and patient-focused service at all timesManage patient queries effectively, ensuring confidentiality is maintainedSignpost patients to appropriate services in line with practice protocolsAppointments & Clinical SystemsBook, amend, and cancel appointments using clinical systems (EMIS/SystemOne)Monitor appointment availability and escalate capacity issues when requiredEnsure accurate data entry and maintenance of patient recordsAdministrative SupportProvide administrative support to GPs, nurses, and the wider multidisciplinary teamProcess incoming and outgoing correspondence as requiredSupport repeat prescription processes in line with practice proceduresMaintain accurate and up-to-date electronic and manual recordsCommunicationLiaise effectively with clinical and non-clinical staffCommunicate clearly and compassionately with patients, carers, and external agenciesHandle difficult or sensitive situations with professionalism and empathyTeam WorkingWork collaboratively as part of the reception and admin teamSupport colleagues during busy periods and provide cover as neededContribute to a positive and supportive team environmentConfidentiality & ComplianceMaintain strict patient confidentiality in line with GDPR and NHS guidelinesAdhere to all practice policies, procedures, and health & safety requirementsParticipate in training and continuous professional development
Person Specification
Experience Essential
Previous experience working in a GP surgery or primary care setting Experience using EMIS and/or System One Strong understanding of the Medical Receptionist role within general practice Excellent communication and interpersonal skills Ability to remain calm and professional under pressure Good organisational skills with the ability to prioritise workload Strong IT skills and attention to detail Understanding of confidentiality, data protection, and information governance
Desirable
Experience working in a busy NHS environment Knowledge of NHS services and patient pathways
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Phoenix Practice
Address 7 Brampton Grove
Hendon
NW4 4AE
United Kingdom
Employer's website https://www.phoenixpractice.co.uk (Opens in a new tab)