About this role
Job summary
Help us make a difference to people with life-limiting illnesses...
At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 26 charity shops in Coventry and Warwickshire.
About the role
Join our team in a new, fixed-term role, providing operational leadership for three of our community support services (Telephone Support, Compassionate Neighbours, and Support Hubs).
These services offer non-clinical support in peoples homes, over the phone, or in our Support Hubs, where they can be listened to and directed to the most appropriate support.
This is an on-site role working 28 hours per week, over a minimum of four days, across our three hospices in Warwick, Coventry and Rugby. You will also be driving within the local area to carry out assessment visits. It will be a fixed term contract for 12 months.
Similar job titles include: Community Care Manager; Service Manager; Health Social Care Manager.
Main duties of the job
As our Community Support Services Manager, you will be:
Recruitment, management and development of volunteers Networking and delivering training to raise awareness of services Matching Compassionate Neighbours with Community Members Ensuring personal data is collected and stored responsibly Processing referrals of Community Members Carrying out needs and suitability assessment visits Managing income and expenditure budgetsAbout you
We are looking for a Community Support Services Manager with:
Experience in social care, healthcare administration or community development Experience of managing people (both staff members and volunteers) Level 4 diploma or equivalent, in Health and Social Care Empathy, strong communication and organisational skills UK driving licence and own vehicle (roadworthy and suitably insured) The right to work in the UK (we cannot provide sponsorship)As this role requires travel, you must be able to travel within Coventry and Warwickshire.
This role will require an enhanced DBS check because you will be managing people in an adult healthcare service. We will arrange and cover the cost of this check if you are offered the role.
Similar job titles include: Community Care Manager; Service Manager; Health Social Care Manager.
About us
Myton is an amazing place to work, where the role every person plays has a positive impact for our patients and their families. In recognition of this, we offer a wide range of employee benefits including:
Pension contribution matching Free on-site parking 28 days' annual leave + bank holidays, increasing with long service Additional leave purchasing Winter savings scheme Blue Light Card Wellbeing programme Employee Assistance Programme Cycle to work scheme Free feminine hygiene products 24/7 GP accessWe are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.
We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know.
If you would prefer a paper application form, or if you have any questions, including about support or adjustments, please get in touch.
We share interview questions with all candidates in advance, to help reduce nerves and enable you to truly show your best abilities. You are also welcome to bring any notes with you to your interview, if you would find this helpful.
Job description Job responsibilities
By moving away from a medical model, and adopting a Compassionate Communities methodology, Myton's aim is to engage with local people and communities to increase our presence and visibility and foster a more inclusive approach to service delivery.
The Community Support Services Manager will engage local people to form a network of Compassionate Neighbours, providing social and emotional support to people living with or caring for someone with a life-limiting illness, recently bereaved, or experiencing loneliness or social isolation.
The postholder will deliver high-quality, inclusive service, assessing service user needs, managing referrals, matching volunteers, monitoring outcomes, and promoting safeguarding.
They will provide a single point of oversight and operational direction / leadership, for the Telephone Support service and the Support Hubs.
With a team of trained, specialist volunteers, the Community Support Services Manager will provide a non-clinical support offer, either in the person's home, over the telephone, or individuals dropping into one of the three Support Hubs, where they can be listened to and directed to the most appropriate offer of support.
The role also involves building strong community links, to expand the services' reach and impact.
To comply with the Myton Values and reflect these in day-to-day work (One Myton, Professional, Respect, and Value).To lead on the delivery of the assigned support service strands, with support from the Patient & Carer Wellbeing Service.To lead the Compassionate Neighbours and Support Hub programmes, including the recruitment, training, supervision and development of volunteers.Working closely with the Head of Volunteering, to oversee the recruitment of all Compassionate Neighbours, Telephone Support, and Support Hub volunteers, ensuring all appropriate onboarding checks are carried out (e.g. references, DBS).Agree plans and delivery of outreach to recruit new Community Support volunteers where necessary.Deliver training to specialist volunteer roles, to ensure they are confident and equipped to carry out their roles and identify when more support might be needed by a service user.To ensure a robust escalation plan is in place for volunteers, including clear instructions on who to call out of hours should the need arise.To work closely with the Health, Safety & Wellbeing Manager to ensure all risk assessments are undertaken and regularly reviewed as appropriate.To develop and deliver ongoing support, training and supervision for all volunteers through regular meetings and social events, and provide an opportunity for peer support/reflective practice and networking.To work with the clinical teams, local health and social care professionals, and the wider local community, to drive referrals to these services.To draw on existing community connections to introduce them as potential Volunteers, Community Members, or funders.To organise meetings to which local leaders and their members are invited, to learn more about Myton's offer.To process referrals of Community Members, including carrying out needs and suitability assessment visits in their homes.To match Compassionate Neighbours with Community Members and attend an introductory visit to ensure the match starts well and lays the foundation for a successful partnership.To act as a first point of contact for Volunteers and Community Members should any problems arise.To work closely with the Community Fundraising Manager to arrange and attend community events, promoting these services and encouraging connections.To work closely with the Trusts and Foundations Fundraising Lead to provide timely and accurate information in support of any funding opportunities.To collect and collate data regarding the number of people who give or receive support and qualitative feedback on the Community Support interactions.To be responsible for ensuring personal data of volunteers is accurately collected, collated and stored on the Volunteer Management System.To deliver Community Connector training both internally and externally, and actively seek opportunities for funding to support the delivery of external sessions.To be responsible for income and expenditure, monitoring against budget and managing adjustments in activity accordingly.To provide day to day management / leadership and support to the lead volunteers, ensuring regular contact and supervision is provided.To work with the Marketing and Communications team to prepare web-based and hard-copy information to promote the Myton Community Support offers.To supply the Marketing and Communications team with stories and information for the local media about the work of the Compassionate Neighbours.To participate in local, regional and national networks relevant to this role.To have a good understanding of and to comply with all relevant Myton policies, procedures and guidelines.To undertake and keep up to date all mandatory training or e-learning required for this role.
Person Specification
Qualifications Essential
Level 4 Diploma (or equivalent) in Health and Social Care as a minimum
Other Essential
Full, clean UK driving licence and own vehicle (roadworthy and suitably insured) Able to travel between all three Myton Hospices and into the community across Coventry and Warwickshire Ability to attend some meetings and events out of regular office hours Willingness to support appropriate fundraising events The right to work in the UK (we cannot provide sponsorship)
Experience Essential
Previous experience in social care, healthcare administration, or community development Experience of managing staff and volunteers
Desirable
Experience in the voluntary sector Experience of the recruitment, management and support of volunteers Experience of working alongside line managers to support them to engage fully with their volunteer resource Experience of leading on the development of new volunteer roles and programmes
Knowledge, Skills and Behaviours Essential
Highly organised with the ability to manage own workload and priorities Able to work as part of a team Strong interpersonal skills with the ability to build relationships with a wide range of people Excellent communication skills, both written and verbal Working knowledge of volunteering best practice Good IT skills with competency around using Microsoft packages Familiar with the use of databases Confident at carrying out presentations and representing Myton at external events such as volunteer recruitment fairs High degree of motivation and commitment Ability to use own initiative Good time management skills including the ability to prioritise and multitask Ability to deal with difficult situations and provide a friendly, objective service Professionalism
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Myton Hospices
Address The Myton Hospices
Myton Lane
WARWICK
CV34 6PX
United Kingdom
Employer's website https://www.mytonhospice.org/ (Opens in a new tab)