About this role
As a Virtual Sales Consultant, you’ll work remotely to support customers on BestBuy.com and on the Best Buy app via chat, video or audio calls. You’ll provide guidance and answer questions to help customers choose the right tech to meet their needs by following our Best Buy sales model. You’ll specialize in several product categories. (Don’t worry, we’ll give you all the training and support you need to become an expert.) This role is remote eligible, which means you would work virtually from home or other non-Best Buy location. What you’ll do Engage with online customers in a warm and friendly manner via chat, video and audio calls Combine your passion for customer service and technology to help shoppers make purchases Interact with customers in a positive manner through text, voice, on-screen body language and soft skills Achieve sales goals and standards of performance Grow your knowledge and expertise through ongoing learning and self-development Provide feedback to grow and evolve our sales strategy Basic qualifications 2 years of sales, customer service or retail experience Must have a dedicated quiet, professional work environment with high-speed internet Ability to be on camera for virtual customer interactions and meetings Available to work a flexible schedule, including nights, weekends and holidays Ability to use multiple computer systems and toggle between windows simultaneously Ability to work, thrive and multitask in a fast-paced environment Preferred qualifications Excellent interpersonal and customer service skills Ability to work successfully as part of a team as well as an individual contributor Strong written communication and problem-solving skills Experience selling complex sales solutions and service Ability to maintain a constructive approach during difficult interactions Ability to de-escalate upset customers and support them with a solution in the moment What’s in it for you We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life. Our benefits include: Competitive pay Great employee discount Financial savings and retirement resources Support for your physical and mental well-being Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary . For more information about benefits, LOA and paid time off, please refer to our Benefits Guide . About us As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™ Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.