About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
• Improves participant decision-making process by advising participants on plan provisions. • Responds to client-specific inquiries, including telephone and web correspondence. • Completes transactions related to customer inquiries with limited supervision. • Meets timeliness and accuracy standards. • Documents calls by creating detailed notes in the case management system. • Completes callbacks in a timely manner and escalates as appropriate. • Adheres to call center metrics and guidelines within established procedures. • Explains the appropriate participant forms and provides guidance on completion. • Performs other duties as assigned. • Complies with all policies and standards.