About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Performs tasks based on established procedures. • Uses data organizing and coordination skills to perform business support or technical work. • Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
• Has advanced and specialized expertise within a range of analytical or operational processes. • Completes assignments and facilitates the work of others. • May coordinate assignments beyond work area. • Proposes improvements to processes and methods. • Acts as a lead, coordinating the work of others, but is not a supervisor. • Works autonomously within established procedures.
Functional Knowledge
• Has developed skills in a range of processes, procedures, and systems. • Acts as a technical expert in some areas.
Business Expertise
• Understanding of how best teams integrate and work together to achieve company goals.
Impact
• Impacts a team, by example, through the quality service and information provided • Suggests work procedure and practice enhancements to improve efficiency.
Leadership
• Serves as a team lead. • May allocate work to team members. • Provides subject matter guidance to junior team members.
Problem Solving
• Provides solutions to atypical problems with little or no precedent.
Interpersonal Skills
• Exchanges information and ideas effectively.
Responsibility Statements
• Answers telephone, e-mail, or chat queries related to HR following client policies and procedures. • Resolves telephone and chat inquiries quickly. • Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies. • Investigates any issues raised by the client's employees related to incorrect payments/incorrect records. • Provides information to employees and HR on matters pertaining to personnel forms and records. • Initiates appropriate actions as required by HR or employee. • Advises on benefit plan options. • Performs other duties as assigned. • Complies with all policies and standards.