About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Assists others in achieving goals. • Manages performance appraisals and pay reviews. • Manages training for 3 or more employees. • Manages hiring and termination actions. • Requires broad technical expertise and industry knowledge. • Is accountable for functional, operational, and/or program management.
General Profile
• Supervises daily tasks of complex business, technical support, or production teams. • Sets team priorities to ensure timely completion. • Coordinates work activities with other supervisors. • Makes decisions based on policies, procedures, and business plans. • Receives guidance from manager. • Able to perform work unsupervised.
Functional Knowledge
• Understands and applies concepts in the field of expertise. • Has basic knowledge of other disciplines.
Business Expertise
• Understands how to improve efficiency across related teams.
Impact
• Impacts the quality and effectiveness of the team and its contribution to the subfunction.
Leadership
• Sets priorities for and instructs employees to meet daily deadlines.
Problem Solving
• Resolves day-to-day technical and operational problems.
Interpersonal Skills
• Uses clear communication skills to exchange information and handle sensitive issues.
Responsibility Statements
• Delivers quality, productivity, and compliance KPI reports. • Coaches front-line supervisors and tier 2 or 3 agents to enhance performance. • Gives processes and business updates to the team. • Examines known best practices for continuous improvement. • Reviews performance statistics and addresses improvements. • Engages with the client for regular business updates. • Performs additional duties as assigned. • Complies with all policies, procedures and standards.