About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Summary: Provide learning administrative services to support client learning and data management needs Duties and Responsibilities include the following:
• Perform data entry as it relates to learning administration • Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow) • Make certain client standard operating procedures, processes and service level agreements are maintained • Identify and trouble shoot discrepancies and issues • Escalate issues to Manager for resolution Qualifications:
• Entry level for Bachelor’s degree or 2 years of successful working experience in: • A learning organization • Training administration (preferred but not required) • Customer service
• Knowledge of and experience with learning management systems (preferred but not required) • Experience in Microsoft Office suite • Team-oriented but self-motivated and able to work with minimal supervision • Demonstrated attention to detail, strong quality focus, and well organized • Successful prioritization of work requirements and multitasking, as necessary • Analytical and problem solving skills • Client focused to build and maintain professional working relationships • Ability to remain flexible and adaptable to constant change • Effective oral and written communication skills with clients, leadership and team members Requirements:
• The caliber must be able to work 12 hours shift daily, 4 working days in a week, including Malaysia Public Holidays and shift rotational. • Must have a GOOD English communication in oral and written skill to perform dual role (data processing + answering Helpdesk calls) in servicing a global client. • Hybrid work mode