About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Requires formal education and experience in a professional, sales, or technical area. • Performs technical-based activities. • Contributes to and manages projects. • Uses deductive reasoning to solve problems and make recommendations. • Interfaces with and influences key stakeholders. • Leverages areas of expertise to achieve results. • Ability to complete work self-guided. • College or university degree required.
General Profile
• Requires specialized depth and breadth of expertise. • Interprets internal or external business issues and recommends best practices. • Solves complex problems; takes a broad perspective to identify innovative solutions. • Self-starter, with guidance only required for complex situations. • May guide functional teams or projects. • Progression to this level is typically restricted based on business requirements.
Functional Knowledge
• Requires in-depth understanding in own field.
Business Expertise
• Anticipates business challenges and recommends improvements.
Impact
• Impacts the achievement of customer, operational, project, or service goals. • Work is guided by functional policies.
Leadership
• May drive functional teams or projects with moderate resource requirements, risk, and/or complexity.
Problem Solving
• Guides others to solve complex problems. • Requires conceptual and innovative thinking to develop solutions.
Interpersonal Skills
• Communicates difficult concepts and negotiates with others to adopt a different point of view.
Responsibility Statements
• Manages platform operations for clients or a small operations team. • Guides platform maintenance and execution tasks. • Collaborates with departments for new platform builds and troubleshooting issues. • Communicates direction on designing and implementing new solutions. • Advises managers on status updates, issues, or concerns. • Assists in reviewing documentation and architecture diagrams. • Administers onsite and remote assistance. • Participates in planning, daily meetings, backlogs sessions. • Identifies areas of opportunity to improve our service offering. • Performs other duties as assigned. • Complies with all policies and standards.