About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Performs tasks based on established procedures. • Uses data organizing and coordination skills to perform business support or technical work. • Requires vocational training, certifications, licensures, or equivalent experience.
General Profile
• Has advanced, specialized expertise within a range of analytical or operational processes. • Completes assignments and facilitates the work of others. • May coordinate assignments beyond work area. • Proposes improvements to processes and methods. • Acts as a lead, coordinating the work of others, but is not a supervisor. • Works autonomously within established procedures.
Functional Knowledge
• Has developed skills in a range of processes, procedures, and systems. • Acts as a technical expert in some areas.
Business Expertise
• Understanding of how best teams integrate and work together to achieve company goals.
Impact
• Impacts a team, by example, through the quality service and information provided. • Suggests enhancements to work procedures and practices to improve efficiency.
Leadership
• Serves as a team lead. • May allocate work to team members. • Provides subject matter guidance to junior team members.
Problem Solving
• Provides solutions to atypical problems with little or no precedent.
Interpersonal Skills
• Exchanges information and ideas effectively. • Uses tact and diplomacy when dealing with others.
Responsibility Statements
• Supports and manages a defined list of patients who require assessment and education about their disease therapy/treatment. • Uses own professional judgment while performing patient counseling. • Provides drug information to other health care professionals. • Ensures proper documentation and record-keeping for all interactions. • Provides information on specific drug therapy, drug administration, side effects, and side effect management. • Carries out interventions when appropriate. • Administers programs that enable patients to overcome adherence barriers to medication. • Performs other duties as assigned. • Complies with all policies and standards.