About this role
Job summary
At West London NHS Trust, we are committed to delivering compassionate, high-quality healthcare services that prioritise patient dignity and wellbeing. We seek a motivated Clinical Service Manager to lead and develop our clinical teams, ensuring exceptional service delivery and continuous improvement.
As Clinical Service Manager, you will oversee the day-to-day management of clinical services, driving operational efficiency, clinical governance, and patient-centred care. You will be a key leader in fostering a positive, collaborative environment that supports staff development and innovation.
You will work closely with the Clinical Leads, Clinical Nurse Specialists, and senior colleagues across the Trust to deliver national and local performance standards, improve patient pathways, and support service transformation.
Main duties of the job
The role of the Clinical Service Manager involves providing clinical leadership and operational management of the clinicians in the clinical single point of access (SPA) and the adult specialist nursing services that includes Tissue Viability Service, Bladder and Bowel Health Service, IV Service, and the Hounslow Night Nursing Service. The following are the duties and responsibilities the post needs to deliver:
To provide effective line management, leadership and accountability for the delivery of safe effective high-quality care to patients and their families to deliver improved outcomes in line with the commissioner's service specifications, quality standards, activity targets and clinical outcomes. To lead them through a period of change to optimise the roles of each team and eventual new models.
To provide vision and direction to the service/teams having considered the relevance of local, sector and national initiatives to modernise the NHS and how to implement service improvements and innovations based on the interpretation of related guidance.
To lead the planning and implementation of service improvements and new ways of working that reflect the current, projected and changing needs of the local community, commissioners and new technologies. Formulate and adjust plans as new opportunities and evidence arise.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job description Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications Essential
Registered Nurse - current NMC registration or other healthcare profession with HCPC registration Post-registered qualification in community nursing (including district nursing, practice nursing or nurse practitioner) or equivalent qualification or experience as a Band 7 for at least 4 years. Evidence of ongoing and recent postregistration training and education - at degree and preferably master's level Undertaken training in team/service/staff management
Desirable
Relevant master's qualification or working towards completing a master's degree Qualification in teaching or practice-based learning (Assessor/supervisory)
Experience Essential
Extensive post registration clinical experience at a senior level Experience of undertaking complex assessments and providing care to people with complex needs. Community nursing experience Resource and Personnel Management Experience Experience in managing, auditing and evaluating clinical nursing services Knowledge / understanding of confidentiality issues and data protection. Experience of managing a budget. Proven ability to prioritise and manage own workload with minimal supervision Experience of initiating and implementing changes to services Experience of providing Clinical Supervision Experience of working collaboratively with a variety of agencies and professionals and across organizational boundaries Experience in clinical team management including performance management Evidence of innovation in practice Experience of developing and implementing clinical protocols, clinical pathways and clinical policies. Experience of investigating a complaint and serious incidents and use of PSIRF. Experience in leading a service operationally and managing staff or a team.
Skills Essential
Has the necessary clinical skills required of the post Highly developed patient assessment skills Resourceful and able to affect change through leadership and influence Ability to find, plan and implement solutions to problems. Ability to balance support & challenge approaches to current practices. Excellent negotiation, mediation and influencing skills. Ability to use own initiative, be results orientated, meet target deadlines, achieve milestones Ability to adapt to changing needs of service Able to teach in formal and informal settings Able to manage difficult situations and address poor practice Coaching and supervision skills Excellent organisational skills and ability to multi-task and prioritise effectively
Desirable
Prior experience of SystmOne
Personal Attributes Essential
Ability to remain calm under pressure and meet deadlines Positive attitude to change and service development. Willingness and ability to travel within geographical area of service Willingness to work flexible hours when required. Willingness to undertake further training/studies Able to prioritise conflicting demands
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name West London NHS Trust
Address Heart of Hounslow Health Centre
92 Bath Road
Hounslow
TW3 3LN
United Kingdom
Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)