About this role
Job summary
We are seeking dedicated and organised Patient Services Coordinators to join our team. The successful candidates will serve as the primary point of contact for patients, ensuring smooth scheduling, accurate record-keeping, and excellent customer service. This role offers an opportunity to contribute to patient care delivery in a professional and supportive environment, fostering positive patient experiences and efficient clinic operations.
Main duties of the job
Manage patient appointments, including scheduling, rescheduling, and cancellations, using the clinics electronic systems.Greet patients warmly upon arrival and assist with check-in procedures.Maintain accurate and up-to-date patient records in compliance with data protection regulations.Answer incoming calls promptly, providing information or directing queries to the appropriate healthcare professionals.Ensure repeat prescriptions are generated accurately and efficientlyCoordinate with medical staff to ensure timely patient flow and appointment adherence.Handle administrative tasks such as processing paperworkUphold confidentiality and professionalism in all interactions with patients and staff.
About us
Kingsteignton Medical Practice is an established NHS GP Surgery located in South Devon, serving over 11000 patients. Rated Good overall by the Care Quality Commission and with an Outstanding rating for older peoples health. We offer a comprehensive range of family medicine, chronic disease management and community health services.
We have a small multidisciplinary team of dedicated GP's, Nurses, Paramedics and Administration team. We work in tandem with the local Kingscare service to provide targeted health promotion and wellbeing support. We have an active Patient Participation Group who work closely with staff to help devlope and refine services.
We offer staff a warm, friendly working environment and a team who support each other to ensure our patients receive the appropriate care.
Job description Job responsibilities
Make and receive a high volume of telephone calls to and from vulnerable patients adhering at all times to practice standards, dealing with patients with respect and dignity, compassion and understanding at all time.Directing patients to the appropriate services and transferring calls appropriatelyCommunicate regarding a variety of enquiries on behalf of staff, using initiative and following advice as directedCommunicate effectively in discussion and written communicationProvide excellent customer care in a calm and professional manner (some situations may be challenging)Deal with general enquiriesChaperone Clinical staff (training will be given) when required once a DBS check has been obtainedEnsure records and filing systems are maintained in line with Practice policiesEnsure all patient contact details are up to date.Patient confidentiality - ensure this is not compromised. Where appropriate and possible, offer privacy.Acquire and maintain a high knowledge and understanding of the practice organisation and services in order to respond promptly and accurately to patient enquiries.Advise patients of relevant charges for private services, accepting payments and issuing receipts for same.Assist patients with the self-check in systemAssist patients using our triage system when required (full training will be given)Book in visitors and contractors, maintaining records for fire/emergency proceduresUndertake any other additional duties appropriate to the post as requested by the Partners of Practice Management
Person Specification
Skills Essential
Excellent organisational skills with the ability to prioritise tasks effectively. Strong communication skills, both written and verbal, with a compassionate approach towards patients. Ability to work efficiently under pressure while maintaining attention to detail. A friendly demeanour combined with a professional attitude is essential for success in this role. Strong IT skills, including ability to learn new systems Clear, polite telephone manner Competent in the use of all aspects of MS Office Effective time management Ability to work both as a team member and independently Strong interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Flexibility to work outside of core office hours Polite and confident Flexible and cooperative Motivated Forward thinker Integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Qualifications Essential
Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) Experience in customer service Proven experience in a healthcare administrative role or similar customer service position with administrative duties. Competent in the use of all aspects of MS Office
Desirable
Previous use of SystmOne, Emis or similar.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingsteignton Medical Practice
Address Whiteway Road
Kingsteignton
Newton Abbot
Devon
TQ12 3HN
United Kingdom
Employer's website https://www.kingsteigntonmedicalpractice.co.uk (Opens in a new tab)