About this role
As a secondary skill, the candidate should be capable of providing leadership and guidance to developers, testers, and cross-functional teams, ensuring delivery aligns with best practices and business objectives.
· Engage with business stakeholders to gather, document, and validate requirements for ServiceNow implementations across ITSM, ITOM, CMDB, and related modules. · Analyze current processes and identify gaps, proposing ServiceNow-based solutions aligned with ITIL v4 principles. · Act as a liaison between business and technical teams, ensuring requirements are well understood and delivered effectively. · Prepare detailed user stories, acceptance criteria, process flows, and documentation for ServiceNow enhancements.
Garduate