About this role
We are looking for a talented and motivated individual to join our team as a Customer Care Executive. In this role, you will be the face of our company, representing Digitide Solutions and delivering an exceptional customer experience. Your primary focus will be on handling customer inquiries, providing accurate information, and ensuring customer satisfaction. Additionally, you will play a crucial role in driving sales and achieving the company's sales targets.
• Handle customer inquiries and provide timely and accurate responses. • Maintain a high level of customer satisfaction through effective communication and problem-solving. • Assist customers with product and service-related queries, ensuring a thorough understanding of our offerings. • Upsell and cross-sell products to existing customers, maximizing sales opportunities. • Collaborate with the sales team to identify and address customer needs, contributing to the company's sales strategy. • Maintain accurate records of customer interactions and feedback for future reference. • Stay updated with the latest product information and company policies to provide accurate information to customers. • Build strong relationships with customers, fostering a positive and professional image of the company. • Work closely with the operations team to ensure a seamless customer experience, from inquiry to purchase. • Actively participate in team meetings and contribute to continuous improvement initiatives.
• PUC or Graduation in any discipline. • Sales experience is mandatory, with a proven track record of achieving sales targets. • Excellent communication skills in English and any regional language (V3/V4 level). • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. • Strong customer service orientation and a passion for delivering exceptional support. • Proficiency in MS Office and basic computer skills. • Willingness to work in an office setting, 6 days a week (with a rotational week-off). • Immediate joiners are preferred. • Fresher salary: ₹18,193 CTC; Experienced salary: ₹26,090 CTC. • Interview and work location: Digitide Solutions, SS Plaza Building, Opposite to BTM Bus Stop, Bangalore - 560029.