About this role
We are looking for an experienced and skilled Team Leader to join our dynamic team at Digitide Solutions Limited. The Team Leader will play a crucial role in guiding and motivating a team, ensuring high-quality performance, and driving sales and cross-selling initiatives. This role requires excellent communication skills, a strong understanding of BFSI processes, and the ability to coach and develop team members.
• Lead and manage a team, providing guidance and support to ensure efficient and effective performance. • Drive sales, cross-sales, and upselling of products and services within the team, meeting set targets. • Coach and develop team members, enhancing their skills and knowledge, and providing regular feedback. • Ensure compliance with company policies and procedures, maintaining a high standard of professionalism. • Monitor and analyze team performance, identifying areas for improvement and implementing strategies. • Collaborate with other departments and stakeholders to ensure smooth operations and achieve business goals. • Handle customer queries and complaints, maintaining a high level of customer satisfaction. • Stay updated with industry trends and best practices, and implement innovative ideas. • Conduct performance evaluations and provide constructive feedback to team members. • Ensure a positive and inclusive team culture, fostering a collaborative work environment.
• Bachelor's degree from a UGC/AICTE-approved institution. • Fluency in English and Hindi or regional language, with excellent communication skills. • Minimum 3 years of experience, including 1 year in a BFSI process Call Centre. • Experience in coaching and developing team members' skills. • Proven track record in driving sales and cross-selling initiatives. • Strong problem-solving and decision-making abilities, with knowledge of bank products and competitors. • Versant test score of 4 or above, and a typing test with a speed of 25-30 WPM and 85% accuracy. • For Email, Webchat, and Social Media Team Leaders: Written Versant score of 60+ and English speaking Versant score of 5 or above. • Ability to work independently and manage multiple priorities. • A proactive and results-driven approach to work.