About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and nurture long-lasting relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your impact will be felt across the organization, as you contribute to our overall customer satisfaction and retention goals.
• Handle customer inquiries and provide timely responses. • Resolve customer issues and complaints, ensuring a positive outcome. • Maintain accurate records of customer interactions and feedback. • Build and maintain a strong rapport with customers, understanding their needs and preferences. • Provide accurate and up-to-date information about our products and services. • Collaborate with internal teams to ensure a seamless customer experience. • Identify and escalate potential customer risks or concerns. • Conduct regular customer satisfaction surveys and analyze feedback. • Stay updated with industry trends and competitor offerings. • Assist in developing and implementing customer relationship strategies.
• Excellent communication and interpersonal skills, with a customer-centric approach. • Strong problem-solving abilities and a proactive mindset. • Ability to build rapport and establish trust with customers. • Proficiency in MS Office and customer relationship management tools. • Prior experience in a customer-facing role, preferably in the BFSI industry. • Knowledge of customer service principles and best practices. • Ability to work independently and manage multiple tasks. • Excellent time management and organizational skills. • A positive and professional attitude, with a focus on customer satisfaction. • Willingness to learn and adapt to new technologies and processes.