About this role
As a Process Trainer, you will play a crucial role in our Business Process Management team, specifically within the Voice Support department. Your primary responsibility will be to train and develop new hires, ensuring they are equipped with the necessary skills and knowledge to excel in their roles. This involves creating and delivering engaging training programs, conducting assessments, and providing constructive feedback to drive continuous improvement.
• Instruct new hires and conduct process-specific training. • Implement training curriculums and achieve desirable training outputs. • Develop training content and review existing materials for revisions. • Create classroom agendas, timelines, and content flow for effective training. • Monitor new hires' progress during on-the-job training days. • Conduct timely assessments and refresher training as needed. • Evaluate calls using remote or side-by-side methodologies for new hires. • Generate training reports and provide structured feedback. • Hold calibration sessions to ensure standardized learning systems. • Collaborate with teams to innovate classroom training approaches.
• Bachelor's degree or equivalent. • Minimum 1 year of experience in BFSI collections or 18 months in banking. • Age group: 20-30 years. • Excellent analytical skills. • Ability to work under pressure and in unstructured environments. • Strong people management and development skills. • Proficiency in maintaining and updating SOPs. • Experience in interacting with clients effectively. • Ability to execute training tasks on short notice. • Familiarity with identifying and executing process improvement plans.