About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Tele Caller, you will be the voice of our company, providing excellent customer service and building strong relationships with our clients. Your primary responsibility will be to handle collection calls and PDD (Promise to Pay) calls, ensuring a smooth and efficient process. You will follow up on overdue accounts, inform customers about their upcoming dues, and update our collection tracker accordingly. Your communication skills and attention to detail will be key to your success in this role.
• Handle inbound and outbound collection calls with a professional and courteous manner. • Follow up on overdue accounts and negotiate payment plans with customers. • Inform customers about their upcoming dues and provide accurate information. • Update the collection tracker with call outcomes and payment arrangements. • Maintain accurate records of customer interactions and payment histories. • Build and maintain strong relationships with customers to ensure repeat business. • Provide excellent customer service and resolve any queries or concerns promptly. • Collaborate with the Collections team to ensure efficient debt recovery processes. • Adhere to company policies and procedures, maintaining data privacy and security. • Stay updated with industry trends and best practices in customer service and collections.
• High school diploma or equivalent; relevant certifications in customer service or collections are preferred. • 1-2 years of experience in a customer service or collections role, preferably in a call center environment. • Excellent communication skills, both verbal and written, with the ability to build rapport quickly. • Strong active listening skills and the ability to understand and address customer needs. • Proficiency in using CRM systems and Microsoft Office applications. • Ability to work independently and manage a high volume of calls efficiently. • Excellent time management and organizational skills. • A customer-centric approach and a passion for delivering exceptional service. • Willingness to learn and adapt to new processes and technologies. • Fluency in English is mandatory; proficiency in additional languages is an asset.