About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As the Coll - EXE, you'll play a vital role in driving our collections team's success. Your main responsibility will be to manage and guide the team, implementing effective strategies for debt recovery while maintaining high customer satisfaction. You'll collaborate closely with various stakeholders, ensuring a seamless and positive customer experience throughout the collections process.
• Lead and mentor the collections team, fostering a positive and productive work environment. • Develop and execute innovative collections strategies, adapting to the needs of complex customer accounts. • Monitor and analyze collection performance, identifying areas for improvement and implementing necessary changes promptly. • Ensure compliance with legal and ethical standards, maintaining a high level of integrity in all collections activities. • Build and maintain strong relationships with key stakeholders, including clients and internal teams, to enhance collaboration. • Stay updated on industry trends and best practices, incorporating new strategies to boost performance and efficiency. • Handle escalated customer inquiries and complaints, providing timely and effective resolutions that satisfy both parties. • Generate comprehensive collection reports, analyzing data to identify trends and make informed, data-driven decisions. • Train and develop team members, encouraging a culture of continuous improvement and professional growth. • Collaborate with other departments to ensure a smooth and efficient collections process, maintaining open lines of communication.
• A minimum of 5 years of experience in a collections leadership role, with a proven track record of successful debt recovery. • Excellent communication and interpersonal skills, demonstrated ability to build and maintain strong relationships. • Strong analytical and problem-solving skills, with a data-driven approach to decision-making and a focus on continuous improvement. • Proficiency in collections software and tools, with the ability to adapt to new systems and technologies. • Independent worker who can manage multiple priorities in a fast-paced environment, with excellent time management skills. • A customer-centric mindset, committed to delivering exceptional service and maintaining high customer satisfaction. • Bachelor's degree in Business Administration, Finance, or a related field, with a strong understanding of financial principles. • Ability to work collaboratively and build effective cross-functional relationships within the organization. • Strong leadership qualities, including the ability to motivate and inspire a diverse team. • A results-driven approach, with a track record of achieving and exceeding collections targets.